Caitlin Street: in Surrey, BC
Caitlin Street
Surrey | CA
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Work experience
Western Wealth Capital
Project Coordinator | 01/2022 - 07/2022
• Assist with the management and administration of daily operational activities and business processes
• Analyze and coordinate the scheduling of business processes
• Identify and mitigate business risks related to process execution
• Oversee different departments working together to achieve high performance in the execution of our
ongoing business processes
• Liaise with relevant corporate personnel at all levels
• Assist with project management by creating assignments, tracking progress, and resolving issues
• Managing internal and external stakeholder relations
• Provide scheduled and ad hoc reports to leadership measuring business process performance
• Design and implement new business processes and process improvements
• Contribute to the execution of recurring corporate-level initiatives including our annual charitable
initiatives, corporate and team building events, and investor events
• Conduct general and clerical office tasks
DAVIDsTEA
Project Manager Retail Sales | 10/2018 - 12/2021
Develop network-wide process and infrastructure that enables stores to hit sales budget, and to deliver
and exceptional customer experience;
• Promote operational excellence and standardization by developing, documenting and implementing
new standard operating procedures (SOPs);
• Manage all operational procedures and timelines to deliver on-time and problem-free store openings;
• Equips stores and managers with the proper tools, training guides and supplies to effectively manage
the operations of their store;
• Working cross-functionally with all corresponding departments in order to resolve any operational
process or procedural issues, as well as make recommendations related to any identified business needs;
• Relay business needs to relevant departments: Marketing, Merchants, and Production;
• Oversee the execution and continuously incorporate feedback from cross-functional partners and stores;
• Organize, prioritize, and manage multiple projects on tight deadlines;
• Acting as a liaison between Stores and the Head Office.
• Manage all aspects of store maintenance needs, including prioritizing and dispatching repairs in a timely
manner, tracking and managing budgets, and approving invoices.
• Creating vendor accounts for new stores and new managers;
• Coordinates the logistics for conferences; including room rentals, agendas and travel;
• Administrative tasks including but not limited to: action sheet, creating store calendars, building staff
meeting agendas, and keeping track of store operating hours and closures.
• Manage food safety & organic certifications
• Lead emergency protocols
• Offer leadership and consulting services to the Training Department in order to assure best practices
and develop new training programs based on in store experience.
• Developing and maintaining loss prevention initiatives
DAVIDsTEA
Store Manager | 03/2018 - 10/2018
• Responsible for a sales team of 10
• Coaching on store policies and procedures, including flow chart
• Managing sales goals
• Assigning weekly sales targets to management team members.
• Tracking and creating new outreach and donation opportunities.
• Managing store payroll and labour
• Merchandizing product for optimal customer viewing
• Keeping track of Inventory and Consolidation of all selling and non-selling products
• Hiring and Training new team members.
• Supply ordering and management of health and safety products
• Creating business summaries.
• Ensuring quality control and food safety
• Maintaining loss prevention standards
DAVIDsTEA
Assistant Store Manager | 08/2016 - 03/2018
• Responsible for a sales team of 10
• Coaching on store policies and procedures, including flow chart
• Managing sales goals
• Tracking and creating new outreach and donation opportunities.
• Merchandizing product for optimal customer viewing
• Keeping track of Inventory and Consolidation of all selling and non-selling products
• Supply ordering and management of health and safety products
• Creating business summaries.
• Ensuring quality control and food safety
• Maintaining loss prevention standards
• At this time I was also given the task of aiding our District Manager in hiring Assistant Managers,
Shift Supervisors, and part time sales associates. I conducted preliminary interviews and gave my
recommendations as to whether or not to move forward with the candidates.
Pete's Fine Foods
Front End Supervisor | 10/2015 - 09/2016