Caitlyn Dominguez:
Caitlyn Dominguez
United States
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Work experience
NORTHERN ARIZONA UNIVERSITY
Student Service Agent | 10/2019 - 06/2020
• Provided excellent customer service to prospective students and families
• Problem solved student issues, connected callers to appropriate departments when necessary, and followed up on customer service solutions
• Effectively navigated and utilized PeopleSoft and Salesforce Lightning
• Communicated the general functions of University Departments, University Admissions, Office of Scholarships and Financial Aid, and Student and Departmental Accounts
PI BETA PHI
Director of Lifelong Membership/ Panhellenic Delegate/ Volunteer/ Member | 09/2018 - 05/2020
• Notified chapter of all Panhellenic meetings while encouraging chapter participation of all Panhellenic activities/matters weekly
• Collaborated with community leaders and members of Pi Beta Phi to promote literacy philanthropy for children
• Supported Pi Beta Phi by participating in Fraternity Day of Service in order to benefit community
• Served as primary guide, mentor, and advocate for the senior member class as they transition to alumnae life
AVAIL RECOVERY SOLUTIONS
Office Assistant | 06/2019 - 08/2019
• Organized, sorted, and verified the accuracy of data before being entered into spreadsheets/databases
• Assisted logistics coordinator and downstream sales specialist with in and out going orders
• Created inbound orders of IT hardware for different contacts/clients
• Scanned company files, and created spread sheets
OFF BROADWAY SHOE WAREHOUSE
Retail Sales Associate | 08/2016 - 07/2017
• Provided every customer with professional and polite support for sales and service needs
• Applied strong problem-solving and interpersonal skills to resolve conflicts
• Calculated pricing, scanned SKU numbers, applied discounts, collected payment, and offered receipts to process transactions
• Performed floor moves, display maintenance, and housekeeping to keep sales area well-stocked, organized, and clean
Education history
NORTHERN ARIZONA UNIVERSITY
Bachelor of Arts in Psychological Sciences
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