Caitlyn Dominguez:

• Provided excellent customer service to prospective students and families • Problem solved student issues, connected callers to appropriate departments when necessary, and followed up on customer service solutions • Effectively navigated and utilized PeopleSoft and Salesforce Lightning • Communicated the general functions of University Departments, University Admissions, Office of Scholarships and Financial Aid, and Student and Departmental Accounts

• Notified chapter of all Panhellenic meetings while encouraging chapter participation of all Panhellenic activities/matters weekly • Collaborated with community leaders and members of Pi Beta Phi to promote literacy philanthropy for children • Supported Pi Beta Phi by participating in Fraternity Day of Service in order to benefit community • Served as primary guide, mentor, and advocate for the senior member class as they transition to alumnae life

• Organized, sorted, and verified the accuracy of data before being entered into spreadsheets/databases • Assisted logistics coordinator and downstream sales specialist with in and out going orders • Created inbound orders of IT hardware for different contacts/clients • Scanned company files, and created spread sheets

• Provided every customer with professional and polite support for sales and service needs • Applied strong problem-solving and interpersonal skills to resolve conflicts • Calculated pricing, scanned SKU numbers, applied discounts, collected payment, and offered receipts to process transactions • Performed floor moves, display maintenance, and housekeeping to keep sales area well-stocked, organized, and clean