Cameron Hernandez: Customer Service Agent in Los Angeles, CA

• Collaborated with peers, management and cross-functionally to achieve an on-time operation • Mastered and assisted passengers with new technologies designed to streamline the check-in process • Managed a work team of 2 to 3 employees to on and off load aircraft? • Processed passenger itinerary changes during irregular operations • Listened to, answered and solved customer complaints? • Created a great brand experience through genuine hospitality and superior customer service

•Prepped and executed collaborative sales and promotional events covering the Southern California area •Assisted real-time updates of digital assets at Jack FM’s Flashback Jack Show •Collaborated with sales partners to create maximum brand exposure and increased sales in various work environments •Photographed event activities and composed recaps for Account Executives to report back to sales clients. •Interacted with station and client customers to increase brand awareness and sales

• Assisted in implementation and execution of promotional marketing material campaigns • Contributed ideas in promo design, copy and packaging solutions used to execute projects • Created and maintained Excel database used for strategic client selection • Extensively researched and collected data from online resources to build database • Organized samples of prior projects used for prospective clients • Collated promo material for distribution to clients

• Assisted the Brand Marketing team in implementation of an integrated marketing launch for the PRIV apparel and footwear collections in LA/NYC • Worked with core retailers and grassroots skate community to elevate PRIV campaign • Assisted SB team manager with providing campaign specific footwear and apparel to SB athletes to promote future seasonal offerings • Created and distributed meeting notes to key stakeholders • Maintained Excel database to ensure deliverables accuracy • Managed footwear and apparel samples collateral • General administrative support

• Assisted Content Manager with content creation and gathering • Formatted photo content to fit site specific specifications • Uploaded and maintained seasonal product uploads to etnies ecommerce site • Created copy and managed an online product contest • Maintained social media websites