cameron russ: Operations Lead

Highlights: Responsible for $900,000 in wholesale revenue. Reduced shipped fraudulent orders by 90%. Secured over $9,000 in credits from errors made by 3PL. Created Pivot Shipping method resulting in shipping cost reduction of over $25,000. ERP/MRP implementation and SOP creation. DUTIES Created dashboards via Google Studio to report Amazon, Shopify, WooCommerce data along with additional reporting via Google Sheets/Excel while utilizing VLOOKUP and Pivot Tables to express data relations on sales velocity, cost analysis, site traffic, conversions, and device replenishment times to provide CEO/COO with forecasting. Manage order fulfillment between multiple e-commerce sites via SaaS (Ship Station, WooCommerce, Shopify, Katana, OrderHive, and FulFil) API/EDI + MRP/ERP integration while creating automations to ensure best utilization of 3PL rates based upon DIMS. Responsible for management of 3PL warehouse, LTL, and LT carriers. Managed e-commerce platforms to include inventory control, SKU update, product photo update, meta description creation and inventory levels in both Shopify and WooCommerce along with ad hoc application and program implementation. Managed SEO campaign, created blog and social media post outlines for writers, reviewed submitted material revised/edited and ran SEO comparison against competitors to increase our ranking and visibility across web. Analyzed WooCommerce and Shopify sales data to create new email segments and flows within Klaviyo. Increased Open and Click Through Rate

DUTIES Created initial contact on cold leads while guiding warm leads through the client sales funnel and onboarding process. Assumed the role of Enterprise Sales Development Lead, sourcing potential clients for the marketing department. Used Zendesk to respond to customer inquiries about order tracking, general product questions, fraudulent charges, product quality issues, poor customer experiences, and a variety of other issues. Managed and created tasks in Asana to track high-value corporate orders, as well as created and managed files in Dropbox. Assisted an average of 300 customers weekly via inbound calls and consistently exceeded KPIs. Provided detailed product descriptions to customers while generating quotes, upselling when appropriate, completing orders, and processing payments. Registered new customers in the yearly pre-paid delivery program, outbound calling to secure renewals. Acted as dispatch and logistics for company and 3rd party courier drivers to trouble shoot deliveries in real time.