Carl Hymer: Plumbing Associate / Customer and Special Services in Huntington Beach, CA

• Provide knowledgeable expert customer service and consultation on products and projects. • Daily accountability for department sales goals - in store, telephone and internet sales channels. • Progressive business lead generation 3-7 times weekly and in-home project service liaison. • Conduct DIY “How to” classes and educational product tutorials. • Member of new employee coach program and proactive sales training lead. • 4 time “All-Star” award recipient for inventory management, safety and corporate retail values.

• Issuance of building permits in accordance to completeness and building codes required by law. • Record, track and manage projects for: Building, Planning, Public Services and Works departments. • Effective customer service; accurately and clearly communicated policies and practices. • Implemented new record and database management archive practices that reduced errors up to 30%. • Building inspection education and training on enforcement of building codes, regulations and ordinances. • Interaction with county regulatory agencies, school boards, transit authorities and utility companies.

• Designed, built, and displayed corporate special marketing projects and new product for store. • Managed and tracked corporate mandated revolving store refresh for product lines semi-annually. • Achieved weekly sales goals of $11-$35K of flooring products for commercial and residential projects. • Safely received, inventoried, and displayed product stock for positive customer experience. • Increased E-Commerce and B2B sales facilitation 5-18%, which decreased shipping turn around by 10%.

• Assisted with estimating and budgeting for construction and special projects. • Implemented inventory and warehouse management system which reduced purchase order errors by 15%. • Ordered and managed material from vendors for technical and construction departments. • Set up and management of database for new accounts, clients and vendors. • Accounts receivable/payable management including monthly reconciliations.

• Collaborated with project managers and senior management on commercial construction projects. • Development and submission of deliverables to clients and prospects. • Ongoing management and oversight for contract administration, accounting, billing and other reports. • Data management of plans, specifications, RFPs, RFIs, work scope, change orders and meeting minutes, etc. • Safely and diligently handled superintendent duties and managed job sites as assigned.

• Effectively inform about products and services offered for automotive maintenance and repairs. • Assisted store manager in the daily and monthly operations. • Continual technical training and hands on work with vehicles to safely complete services.

• Custom residential ground-up home building and remodeling. Hands on rough and skilled carpentry. • Construction site management, subcontractor supervision, and inspection coordinator. • Site security, safety and quality assurance captain.

• Commercial construction project management – Competitive negotiation on national hard bid TI projects. • Contract, PO and close-out package generation/execution for clients, subcontractors and vendors. • Initiated and maintained professional relations with clients and subcontractors at all levels of organization. • Played an instrumental role in comprehensive project management for work awarded to the company. • Diligent office administration and traveled in fulfillment of on-site superintendent assignments as required.