Caroline Nonnenmacher: Retail and Wholesale Operations Manager in La Jolla, CA

• Oversee the everyday running of retail establishment and wholesale operation. • Maximize revenues while also improving customer satisfaction, attain sales targets, maintain inventories, develop product displays, schedule shifts, acquire new wholesale customers and implement marketing campaigns.

• Manage and protect the relationship between the company and its most important clients. • Establish, maintain, and enhance the relationship between the company and external clients. • Interact with many different members of the client's team to organize and execute plans that ensure mutual profit. • Develop and implemented solutions to solve customer issues. • Manage the customer service operations, which deals directly with customers and is the first point of contact. • Develop and implement process and procedures to improve operational efficiency. • Oversee cross-functional work areas targeted to resolve issues raised by customers.

• Top sales performer. • Worked with high profile customers, management and C-level executives. • Channel sales account manager for Latin American market - focused on the development of a lead generation platform. • Performed market research geared towards new business opportunities and expanding existing markets. • Responsible for marketing products through email campaigns, social media and networking with established industry associations. • Identified and qualified potential prospects through proactive outbound calls. • Performed highly successful outbound telephone sales campaign. • Translated business documents, correspondence and contracts from English into Spanish and Portuguese.

• Served as front line in the bank's loan processing department. • Coordinated the legwork involved in reviewing a loan applicant's file and preparing it for underwriting. • Communicated between the applicant and loan originator to ensure a file has all necessary materials for an effective loan decision.

Assisted in the development, coordination and execution of marketing and sales programs. Performed Market research geared towards new business opportunities. Supervised wholesaling operations. Worked as sales representative. Planned and managed company participation in trade shows. Performed market analysis and consumer behavior, product planning, pricing, promotion, distribution and international marketing. International logistics (freight forwarding, customs clearance, export regulation compliance, etc), trade/distribution agreements, international customer service, research potential markets, manage sales data.

• Commercial real estate and facilities management. • Organized workshops, meetings and planned events. • Supervised and trained administrative interns. • Coordinated and maintained records for staff office space. • Administrative and office support activities for multiple supervisors. Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing.