Lifestyle

Property Manager

Top Management

I am able to work with minimum supervision and would be an asset to your company.  I would like to take an active role in the organization, which employs me.  My personality lends itself to an organized and well managed operation.  I enjoy working with the public and I am a person who is dedicated to my employer and co-workers.

•	Responsible for the overall success of the hotel
•	Meet or exceed planned objectives for revenue and profit
•	Ensuring high level of guest satisfaction are met
•	Manage all areas of the hotel to achieve a friendly atmosphere of guest service and product quality
•	Provide exemplary performance for staff to follow 
•	Be readily available and approachable for all guests
•	Ensure that staff achieve or exceed guest’s service expectations
•	Take proactive approaches when dealing with guest concerns
•	Extend professionalism and courtesy to guests at all times
•	Promote teamwork and associate morale
•	Develop weekly work schedule
•	Manage incoming and outgoing sales and customer service calls
•	Performed all Sales activity
•	Make reservation 
•	Manage hotel’s online website, third party website like Expedia, Hotels.co etc. and sales and marketing advertisements
•	Manage and resolve maintenance issues
•	Manage after hour’s line
       •     Set and load rate categories, rate structure, room allocations and restrictions
•	Prospect new clients both leisure and corporate
•	Develop promotions and sales strategies to ensure revenue growth

•	Manage incoming and outgoing calls
•	Accounts Payable
•	Successfully handles 25 to 50 invoices per month
•	Assisted and supported the Director of Engineering on all Capital Projects
•	Coordinate and performed a range of operational support for the Engineering Department
•	Serve as a liaison to the Director of Engineering and other departments in resolution of day to day engineering operational problems
•	Systematically increase office organization by developing more efficient filing/documenting 
•	Improve communication efficiency as primary liaison between departments, clients, and vendors
•	Dispatch work order requests and follow up to ensure  work was completed
•	Directly support Chief Engineer in managing operation workflow
•	Created spreadsheets to improve inventory management and reporting accuracy
•	Liaised with vendors, contractors to order and maintain inventory of supplies and services
•	Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development
•	Successfully establish effective systems for record retention by creating database for daily correspondence tracking
•	Consistently improve productivity, reducing costs, and resolving departmental issues
•	Provide efficient customer service for both internal and external guest

Administrative Assistant

•	Ensure 92 hotel clients are visible through GDS, IDS, Web Booking System and CRS
•	Supported and assisted 92 hotel clients with initial implementation and training services through WebEx
•	Responded with resolution to ongoing questions and technical support
•	Advise hotel clients on revenue growth strategies that are implemented through their electronic distribution system
•	Reviewed clients new loaded rates and update existing rates on GDS
•	Implemented quality control on a daily basis of the clients GDS, IDS and other applications
•	Maintain an ongoing relationship with the clients in order to provide consultative advice from a revenue growth perspective

Strategic Distribution Advisor

•	Increase customer loyalty by providing an excellent customer service
•	Developed and performed all sales activities in assigned markets
•	Achieve profits and growth line with the company’s vision and values
•	Developed a business plan and sales strategies on different markets
•	Attained hotel sales goals and profit
•	Prepared an effective Sales and Marketing action plans
•	Provided a timely feedback to Corporate Management regarding performance
•	Reviewed and qualified all negotiated accounts
•	Processed the RFP both National and Local
•	Maintained accurate records of all Sales activity reports
•	Exceed all activity standards for prospecting calls
•	Maintained contact with all clients via phone call, email and visitation

Sales Manager

•	Assisted Front Office Manager with Front Desk Operations
•	Monitored the productivity on both National and Local Key accounts
•	Managed hotel third party website and overall placement
•	Develop 30-60-90 days revenue forecast
•	Review travel agencies commission and request
•	Set and load rate categories, rate structure, room allocations and restrictions 
•	Monitored and manage inventory overflow
•	Conduct weekly revenue yield meeting with the GM, Sales Managers and Front Office Manager
•	Worked closely with Sales Department to ensure all accounts are properly loaded in GDS
•	Assisted accounting department with billing issues

Revenue Manager

Find out detailed information about Carolyn Ramos, Property Manager in Aliso Viejo, CA

Carolyn Ramos: Property Manager in Aliso Viejo, CA

Carolyn Ramos