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Focused and self-motivated, analytical problem-solver with a great attitude and readiness to lend myself to a team environment that will allow me to grow in the eCommerce field.

Utilized Magento for reconciliation of inventory adjustments, returns, & price adjustments
	Updated JDA with daily adjustments made in Magento for accurate inventory loss
	Researched & ensured accurate order fulfillment potential with WMoS daily
	Processed all credits, error adjustments, claims, & order cancellations from customer service
	Cultivated team of temps-to-hire to support eCommerce team with daily administrative tasks

eCommerce Operations Coordinator

Developed new best practices and improved processes for the customer service department
	Trained new call center employees & often acted as unofficial assistant manager
	Diffused highly escalated customer calls through patience, fairness, and grace

Customer Service Representative

Assisted CFO with high level projects, presentations, & correspondence to affiliates
	Monitored 100+ vendors at all times to ensure accuracy of invoicing, reporting, & goods delivered
	Reconciled shipment inaccuracies & quality assurance with a multi-million dollar vendor
	Logged & reported on check release schedules for cash management personnel on a daily basis

Accounts Payable

Managed team for all incoming / outgoing mail, order fulfillment, grand openings, and promotional material for store events
	Coordinated with vendors to maintain a constant stock of company supplies

Mail Room Supervisor

Find out detailed information about Cassandra Wood,  in Long Beach, CA

Cassandra Wood:  in Long Beach, CA

Cassandra Wood: in Long Beach, CA

Cassandra Wood

Villa Park High School