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Filiation and Migration Operator

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Responsible, intuitive, analytical and diligent.  With four years of experience in the customer service field in two of the most renowned hotels in the city of Santa Cruz de la Sierra, with outstanding problem management skills under pressure.  Outstanding organization and accurate management of office supplies, information and essential programs.  Trained by Marriott International for customer care and service as well as risk situations.  Always ready to collaborate in every way.

 Main skills:

 • Optimal handling of essential programs such as Excel, Outlook, and Microsoft Office in general.
 • Lots of experience and training in the field of customer service
 • Leadership
 • Problem resolution
 • Fast learning
 • Diligence
 • Experience, knowledge and criteria for visual inspection of legal papers and procedures.

 • Filiation Operator at Santa Cruz District Migration Department

 Start of procedures

 - Start of process to generate passports
 - Management of confidential data using various exclusive programs of the government ministry.
 - User documentation management
 - Inspection of documents submitted by user
 - Thorough data recording
 - Professional criteria
 - Registration of procedures in the system
 - Approval of the start of procedures

 Registry of procedures

 - Review of process start
 - Registration of photos and user fingerprints and signatures
 - Data registration for passports
 - Daily report of all procedures with reference data for each user.
 - Folder derivation

  Passport printing

 - Review of initiation and registration of procedures
 - Data verification
 - Data entry to system
 - Passport printing
 - Derivation of documentation

 • Migration Operator in Santa Cruz District Migration

 Start of procedures

 - Start of various types of procedures, with their various ramifications according to each particular case of each user.
 - Verification of documentation submitted by users, (including careful visual inspection of each requirement submitted and its respective legalization, apostille and corresponding originality in each case).
 - Verification of user data in various exclusive programs of the Bolivian national migration department.
 - In case the process does not correspond, referral to the respective area if necessary.
 - Approval of start of process
 - If the process is accepted, a detailed record of data for the respective issuance of the visa, certification, legalization, invitation, resolution, exemption or permanence.
 - Record of procedure in system
 - Derivation for the respective payment of the procedure

 Registration of processes 

 - Review of process start
 - Registration of photos and user fingerprints
 - Data record for corresponding processing
 - Daily report of all procedures with reference data for each user.
 - Folder derivation

  Printing of documentation (visas, residences and transitory stays)

 - Thorough visual inspection of the paperwork
 - If applicable, data record for printing
 - Documents printing
 - Derivation for delivery


 - Customer Support
 - Promotion of the Marriott loyalty programs
 - Management of room reservations and events
 - Phone calls
 - Problem resolution
 - Teamwork
 - Management of individual cash box with daily receipts and deposits
 - Willingness to collaborate with guests
 - Management of the status of rooms and guest accounts through the OPERA PMS program.
 - Management of loyalty accounts through MARSHA, as well as through the Salesforce platform of Marriott International
 - Night audits and review
 - Partial management of corporate accounts
 - Card charging procedures for non-presently billing (Bolivian billing policy)
 - File and report management
 - Daily reports of shift
 - Use of all kinds of programs from the Microsoft Office suite
 - Monthly follow-up reports of guest enrollment in the loyalty program, as well as management to reach pre-established goals according to the performance of each month.


Front Desk Clerk/Night Audit

  As a Receptionist

 - Customer Support
 - Telephone calls – Derivation to extensions and references 
 - Guest registration
 - Management of corporate accounts
 - Petty cash management
 - Daily reports of all tasks and briefing
 - Handling daily and weekly control of stationery
 - Problem resolution
 - Control of rooms and their status through the PAO operating system
 - Tracking of extra accounts such as minibars and restaurant orders
 - Personnel supervision management (Bellman and waitresses)

 As a Hostess

 - Breakfast supervision management
 - Personalized attention to guests, recording comments, complaints and recommendations
 - Management of special guest events (such as birthdays and anniversaries)
 - Staff supervision, (Receptionist, bellman, waitresses)
 - Inspection of the rooms before they are given for sale
 - Inspection of minibars and courtesy products
 - Management of stationery replacement, pillow treats and courtesy products
 - Partial management of pages in social networks (publications)

Front Desk Clerk/Hostess

Find out detailed information about Celeste Hoshimi Higa, Filiation and Migration Operator in Santa Cruz de la Sierra, S

Celeste Hoshimi Higa: Filiation and Migration Operator in Santa Cruz de la Sierra, S

Celeste Hoshimi Higa