Celeste Hoshimi Higa: Filiation and Migration Operator in Santa Cruz de la Sierra, S
Celeste Hoshimi Higa

Filiation and Migration Operator
Santa Cruz de la Sierra | BO
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District Migration department in Santa Cruz, Ministry of Government of Bolivia
Filiation and Migration Operator | 08/2020 - Current
• Filiation Operator at Santa Cruz District Migration Department
Start of procedures
- Start of process to generate passports
- Management of confidential data using various exclusive programs of the government ministry.
- User documentation management
- Inspection of documents submitted by user
- Thorough data recording
- Professional criteria
- Registration of procedures in the system
- Approval of the start of procedures
Registry of procedures
- Review of process start
- Registration of photos and user fingerprints and signatures
- Data registration for passports
- Daily report of all procedures with reference data for each user.
- Folder derivation
Passport printing
- Review of initiation and registration of procedures
- Data verification
- Data entry to system
- Passport printing
- Derivation of documentation
• Migration Operator in Santa Cruz District Migration
Start of procedures
- Start of various types of procedures, with their various ramifications according to each particular case of each user.
- Verification of documentation submitted by users, (including careful visual inspection of each requirement submitted and its respective legalization, apostille and corresponding originality in each case).
- Verification of user data in various exclusive programs of the Bolivian national migration department.
- In case the process does not correspond, referral to the respective area if necessary.
- Approval of start of process
- If the process is accepted, a detailed record of data for the respective issuance of the visa, certification, legalization, invitation, resolution, exemption or permanence.
- Record of procedure in system
- Derivation for the respective payment of the procedure
Registration of processes
- Review of process start
- Registration of photos and user fingerprints
- Data record for corresponding processing
- Daily report of all procedures with reference data for each user.
- Folder derivation
Printing of documentation (visas, residences and transitory stays)
- Thorough visual inspection of the paperwork
- If applicable, data record for printing
- Documents printing
- Derivation for delivery
Marriott Hotel Santa Cruz de la Sierra
Front Desk Clerk/Night Audit | 06/2018 - 07/2020
- Customer Support
- Promotion of the Marriott loyalty programs
- Management of room reservations and events
- Phone calls
- Problem resolution
- Teamwork
- Management of individual cash box with daily receipts and deposits
- Willingness to collaborate with guests
- Management of the status of rooms and guest accounts through the OPERA PMS program.
- Management of loyalty accounts through MARSHA, as well as through the Salesforce platform of Marriott International
- Night audits and review
- Partial management of corporate accounts
- Card charging procedures for non-presently billing (Bolivian billing policy)
- File and report management
- Daily reports of shift
- Use of all kinds of programs from the Microsoft Office suite
- Monthly follow-up reports of guest enrollment in the loyalty program, as well as management to reach pre-established goals according to the performance of each month.
Senses Hotel Boutique
Front Desk Clerk/Hostess | 04/2015 - 03/2017
As a Receptionist
- Customer Support
- Telephone calls – Derivation to extensions and references
- Guest registration
- Management of corporate accounts
- Petty cash management
- Daily reports of all tasks and briefing
- Handling daily and weekly control of stationery
- Problem resolution
- Control of rooms and their status through the PAO operating system
- Tracking of extra accounts such as minibars and restaurant orders
- Personnel supervision management (Bellman and waitresses)
As a Hostess
- Breakfast supervision management
- Personalized attention to guests, recording comments, complaints and recommendations
- Management of special guest events (such as birthdays and anniversaries)
- Staff supervision, (Receptionist, bellman, waitresses)
- Inspection of the rooms before they are given for sale
- Inspection of minibars and courtesy products
- Management of stationery replacement, pillow treats and courtesy products
- Partial management of pages in social networks (publications)