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I am a energetic, pragmatic, high performing individual, with a strong sales background and operational management experience in mortgage finance and risk assessment.

•	Responsible for managing operational teams for mortgage lending and automotive credit services.
•	Excel in operational efficiencies, reducing errors, improving procedure
•	Currently managing a team of 11 full time operations employees and five temporary employees, whose roles vary from frontline phone support to compliance and technical support. 
•	Responsibilities include, employee development, discipline and training employees; writing and delivering performance reviews; auditing work; interviewing, hiring and terminating within company policies. 
•	Monitor and measure team’s performance through use of quality control and productivity metrics.  
•	Resolve escalated issues utilizing various resources. Work directly with customers and management, both inside and outside of department, to resolve issues and improve the client experience.

Operations Manager

•	Supervised a team of 11 full time operations employees and 2 part time employees.
•	Comprised and memorialized a comprehensive billing customer service training class that streamlines the training process to 1 week
•	Doubled the amount of trained billing agents within 5 months
•	Improved performance score ratings for Customer Service and Billing Customer Service skillsets to be in-line with corporate and industry expectations
•	Responsibilities include coaching, discipline and training employees; writing and delivering performance reviews; auditing work; interviewing, hiring and terminating within company policies. Monitor and measure team’s performance through use of quality control and productivity metrics. 
•	Manage daily interactions with internal/external business partners and/or management.
•	Manage functions related to core product groups. Review production, performance, quality, and service level agreements. Plan staffing capacity based upon volumes.

Customer Service Supervisor

•	Consistently exceeded sales goals every quarter with sales 126% to goal
•	Winner of the 2011 National Kennedy Excellence Award
•	Ensuring applicability of products and services to meet customer needs.
•	Manage client portfolio, ensuring customer and prospect databases are maintained.  
•	Represent the organization in trade shows, conferences and seminars.
•	Responsible for a large territory that included 14 states 
•	Chosen to help build out the new, Bankruptcy division sales department. Tripling sales revenue in a year, to almost $3mil.

Account Manager

•	Post-merger, continued solely in a sales executive role. 
•	Made daily sales calls to real estate and mortgage companies, in an effort to advance the sale and gain a business commitment.  
•	Participated in various Sales training programs that allowed me to greatly increase my knowledge and awareness of the sales process.  
•	Conducted training classes for both our customer service representatives, and our customers.
•	Involved in industry-driven committees and served on community boards.

Account Executive

•	Managed a new Title and Escrow branch with responsibilities that included the entire launch, from the ground up, establishing our presence in a new market.  
•	Helped research, choose, negotiate, and finalize our new commercial office space.
•	Recruited and hired full time staff of 6, and managed that staff.
•	Conducted daily sales calls to real estate offices procuring new business and service current accounts.

Branch Manager

Find out detailed information about Chad Bartle,  in San Diego, CA

Chad Bartle: in San Diego, CA

Chad Bartle