Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Yoga

Health & Fitness

Action sports

Footwear

Accessories

Account Specialist

Specialist & Consultant

Experience within Customer Operations working with footwear and apparel in the athletic sport industry. Knowledgeable within ERP systems, SalesForce, EDI, compliance, and inventory management. Well versed with product lifecycle from future bookings to end of life inventory. Mastering of order book flow from large volume to specialty accounts. Take pride in work efficiency as well as process improvements to streamline business.

Account Specialist: Canada Territory – Volume & Key Accounts
: Account Base: Run Specialty, Sporting Goods, Lifestyle Moderates, and Off-Price – Avg. 17m/yr.
: Managed retail partners order books to ensure order integrity, fulfillment, allocation, and routing.
: Facilitated weekly calls with Account Managers to review purchase-order statuses, missed demand, compliance, and process improvements.
: Analyzed and reported on supply delays, opportunity, and at-risk inventory for the entire region month-to-month.
: Presented Canada’s Salesforce workload analytics for case resolution and open response times.
: Actioned and resolved vendor chargebacks and provided documentation for all reversals.
: Built strategies to continue the optimization of the customer experience within operations.
: Established and developed relationships with external partners to help build the New Balance brand.

: Assisted in overseeing Lifestyle, Numeric (Skate), PFFlyer, and NB1 Customization footwear queues
: Received inbound calls from independent accounts, sales representatives, and regional managers on order entry and inquiries, as well as inventory
: Responsible for follow up communication via Salesforce and email in a timely manner to accounts, sales, and regional managers by being pro-active and providing excellent customer service
: Maintained accounts expectations by utilizing order management reports and external teams on demand fulfillment
: Provide management with positive and negative feedback from accounts to help improve customer operations processes

Associate Account Specialist 

Find out detailed information about Chad Hollenshade, Account Specialist in San Diego, CA

Chad Hollenshade: Account Specialist in San Diego, CA