Chad Hollenshade: Account Specialist in San Diego, CA

Account Specialist: Canada Territory – Volume & Key Accounts : Account Base: Run Specialty, Sporting Goods, Lifestyle Moderates, and Off-Price – Avg. 17m/yr. : Managed retail partners order books to ensure order integrity, fulfillment, allocation, and routing. : Facilitated weekly calls with Account Managers to review purchase-order statuses, missed demand, compliance, and process improvements. : Analyzed and reported on supply delays, opportunity, and at-risk inventory for the entire region month-to-month. : Presented Canada’s Salesforce workload analytics for case resolution and open response times. : Actioned and resolved vendor chargebacks and provided documentation for all reversals. : Built strategies to continue the optimization of the customer experience within operations. : Established and developed relationships with external partners to help build the New Balance brand.

: Assisted in overseeing Lifestyle, Numeric (Skate), PFFlyer, and NB1 Customization footwear queues : Received inbound calls from independent accounts, sales representatives, and regional managers on order entry and inquiries, as well as inventory : Responsible for follow up communication via Salesforce and email in a timely manner to accounts, sales, and regional managers by being pro-active and providing excellent customer service : Maintained accounts expectations by utilizing order management reports and external teams on demand fulfillment : Provide management with positive and negative feedback from accounts to help improve customer operations processes