Chandra Fryer: Senior Production Manager in San Diego, CA

• Manage all domestic apparel and soft accessory production for over 50 customers including the largest leading global apparel retailers • Calculate cost of goods sold and communicate profitable wholesale pricing to sales team • Daily communication with domestic factories to ensure business continuity • Initiate and cultivate domestic factory relationships to improve production lead times • Accountable for Work in Progress (WIP) production tracking product life cycle reports of products • Ensure production purchase orders are executed, processed, and delivered as contracted • Communicate daily with sales representatives on design, development, delivery and cost related items • Created and implemented standard operating procedures for updated workflow processes • Partner with design and development teams to ensure technical packages meet product goals for delivery • Track and manage all buyer and licensing sample timelines • Communicate daily with global licensed partners • Work directly with global licensed partners on product development as well as production approvals • Attend monthly trend and sales meetings with licensing partners • Ensure licensed trims, branding and trademark accuracy is executed on all designs

• Manage all domestic and international apparel and soft accessory production for over 100 customers including the largest leading global apparel retailers • Facilitate & support the training, coaching, and development of extended team members and partners • Create positive relationships with clients throughout each account and deliver products within required scope/schedule/budget parameters • Onboarded PO Portal technology functions with all global factories, account management, licensing and creative departments • Effectively lead client engagements and coordinate with the appropriate subject matter experts to ensure accuracy and timeliness of the information conveyed throughout the process • Daily communication with domestic and international factories to ensure business continuity • Initiate and cultivate domestic and global factory relationships to improve production lead times by increasing employee productivity while creating/expanding client value • Accountable for Work in Progress (WIP) production tracking product life cycle reports of products globally • Ensure production purchase orders are executed, processed, and delivered in as contracted • Communicate daily with sales representatives on design, development, delivery and cost related items • Created and implement standard operating procedures for all workflow processes • Partner with design and development teams to ensure technical packages meet product goals for delivery • Actively participate with licensing team to monitor approvals by major global licensors

• Understand client’s business model and assist in educating the client around industry trends and best practices • Ensured from time of receipt to delivery, all aspects of any incoming orders are completed on time by coordination with account management and relevant departments • Worked cohesively with licensing, production, and logistics departments to ensure orders were expedited and fulfilled as required • Researched and resolved chargebacks to prevent future occurrences resulting in saved revenue of over $100,000 annually • Conducted performance management tasks to include hiring, on-boarding, annual performance appraisals and termination of associates • Aided in the onboarding and of acquired licensed apparel company • Coached and mentored team of 19 on account management and workflow • Managed and oversaw customer specific inventory for over 85 retail accounts including leading global brands • Concise and professional communications with inside production teams on accurate tracking and reporting of work orders • Learned each retail customers unique compliance requirements (shipping, labeling, packing & quality) • Remained current with all licensor requirements such as proper character representation and required sample guidelines • Maintained reporting for weekly open order status meetings with Senior Vice President and President

• Managed accounts valued over $500 million in annual sales • Operated as the lead point of contact for all matters specific to retail accounts including leading global brands • Ensured timely and successful delivery of goods according to customer needs and objectives • EDI processing of retail orders with AMT Enterprise Resource Planning Systems • Monitored approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms, Nickelodeon, Fortnite and Minecraft • Maintained positive customer and vendor relationships • Kept up to date with licensor and retailer requirements • Prepared reports on account status for Directors and Vice Presidents • Created and updated line sheets/CADs for retailer meetings using necessary computer programs

• Managed orders/order allocation through AMT Enterprise Resource Planning Systems for major retailers including leading global brands • EDI processing of retail orders with AMT Enterprise Resource Planning Systems • Responsible for item setup pertaining to individual retailers • Tracked all approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms and Minecraft • Communicated with contractors and factories in multiple countries to ensure accuracy of orders and guarantee on time shipments • Avoided and investigated chargebacks • Kept up to date with licensor and retailer requirements • Delegated packing instructions and regulations to contractors based on retailer specifications • Communicated with sales reps and buyers