CHANTHONE XAYASAENG: Freelance in San Diego, CA

Sales, Customer Service, Business Management, Make Up Artistry, Employee Development, Human Resources, Payroll, Merchandising, Public Relations, Business Driven Events, Administrative Management, Freelance

Manage all Sales and Operations of $1.75million Door Manage 13 Employees All but not limited to responsibilities described below: May 2012- June 2013 Retail Manager/ Retail Artist MAC Cosmetics/ Nordstroms San Francisco, CA • Manage sales and operations of $1.7 million door • Coach and develop staff on MAC & Nordstorms expectations • Leader in opening Rewards in Dept. and Store • Ensure exceptional customer service at all times, internally and externally. • Maintained relationships with MAC Upper management, MAC AT&D, and Nordstorms Management • Manage stock levels and inventory. • Met all MAC Standards; image, customer service, merchandising, policies, procedures. • Conducted staff meetings and rallies. • Lead increase in team Average Unit Sales by $3.00. • Meet all Nordstroms company Policy and Procedures. • Lead all MAC and Nordstorms initiatives. • Lead and executed large revenue MAC and Nordstorms Events. • Leading by example by meeting and exceeding personal productivity, AUS, bookings, presell goals. • Being a resource for MRO, SRM, and Trainers for projects, support, cascading urgent information to SF Retail Management Team.

Manage a almost $1million business, meeting and exceeding sales goal, coach and develop staff of artists, regulated company policies and procedures, payroll, conducted and regulated Human Resource policies and procedures, hiring permanent and Freelance artists for several locations, customer service and artistry levels of staff, ensuring execution of strict company merchandising guidelines, planning and executing events to drive business, drive sales of new products, regulating stock levels and ensuring minimal shortage, planning and executing bi-annual inventory, build and maintain a strong relationship with partner retailer, collaborating with retailer upper management to help build sales and partnership. Collaborating with MAC executives to plan and execute business plans to ensure success of long term business goals, work closely with Artist trainers to develop artists' customer and artistry skills, expense reports, plan and conduct staff meetings and trainings, hire permanent and freelance staff to create exceptional work environment and maximize on service and customer experience, train, promote staff to continue career path within company, ensure the growth of service by tracking measurable results and follow up on improvements with staff. Being a resource for upper management for projects, information, support for regional management team, maintaining regional high rankings in sales, new product sell through, Average Unit Sales, and event sales over plan. Be the leader in all expectations and always leading by example, consistent communication with all company personnel to ensure regulation of company policies and participating in outside community services and fundraising.

Customer Service, Make-up demostration, stocking, merchandising, events, building a clientele, inventory, prevent shrinkage,