Chase Smith: Manager, Boatyard and Service Department in Carlsbad, CA

Oversight of day-to-day business opera tions and assignment of revenue generating projects for service team to maximize boatyard efficiency. • Implemented communication strategies and programs to increase customer retention and loyalty. • Developed staff training processes resulting in higher team efficiency, reduced downtime • and increased profitability. • Managed scheduling and operations of short and long terms projects. • Improved boatyard operations by implementing efficient procedures. • Increased profit margin on materials by 25% by sourcing materials based on profit analy sis and organizing inventory methods.

• Marine detailing and fabrication business specializing in yacht maintenance and custom components. • Successfully developed and marketed personalized services to an underserved market. • Implemented exceptional customer service with ability to identify, connect and convert prospects into customers. • Developed and executed advertising campaigns for San Francisco Bay and Delta services areas. • Managed small crew of employees during detailing and fabrication pro jects to ensure quality and efficiency. • Met with clients to assess needs and customize individual solutions tailored for unique marine applications. • Built customer base with one-on-one relationship building and with enthusiastic client referrals and testimonia ls.