Chelsea Cathcart: Mountain Operations Dispatcher in Center Conway, NH

Coordinates communication across mountain operations teams. Maintains the daily mountain operations log, ensuring accuracy and clarity of lift maintenance operations data. Crafts updates for the resort's online presence, including the website, My Epic app, and mountain operations X/Twitter account (@StoweMtAlerts). Writes, updates, and sends Daily Blast emails, incorporating safety messages, weather updates, snowmaking and grooming plans, and next-day lift operations plans to the resort leadership team. Hosts weekly lift maintenance meetings and prepares lift downtime Excel spreadsheets for presentation. General administrative work.

Recording accurate minutes during monthly and annual meetings with commissioners and fire department representatives.

Coordinated communication across mountain operations, ski patrol, and lift maintenance teams. Managed a comprehensive Microsoft Excel database, ensuring accuracy and clarity of critical ski patrol and lift maintenance data. Crafted updates for the resort's online presence, including the website, EpicMix app, and mountain operations X/Twitter account. Provided customer service as a guest liaison for ski patrol emergencies.

Efficiently sorted and delivered mail and packages along designated routes. Demonstrated time management by covering 8-10 miles per day on foot while collecting outgoing mail and packages. Handled registered, certified, insured mail, and postage-due items with precision and professionalism. Served as the face of the USPS, providing unparalleled customer service and guiding new hires on mail routes.

Managed bird and bat fatality survey projects at active wind farms, serving as the sole/lead monitoring technician. Executed acoustic bat monitoring data collection using specialized equipment, including Titley Scientific Anabat detectors and Wildlife Acoustics SM3 detectors. Showcased expert utilization of Garmin GPS units, digital cameras, and rangefinders during surveys, while ensuring equipment maintenance. Maintained accurate data records by uploading information to company databases and mailing backup data drives. Fostered consistent and clear communication with supervisors, providing detailed updates on work and data collection progress.

Demonstrated strong interpersonal skills by processing visitor payments and addressing inquiries regarding park policies. Proactively contributed to park maintenance through daily trail upkeep and litter removal from public spaces. Collected weekly water samples for cyanobacteria monitoring from the park's access point to Lake Champlain.

Assisted in breeding tropical saltwater fish, including ocellaris clownfish, in the university's wet lab. Rigorous daily water quality measurements and entering the findings into Microsoft Excel logs. Managed the production of artemia shrimp as a food supply for ocellaris clownfish fry.