Christopher Dunlap: Lead Product Specialist and National Account Manager in Carlsbad, CA

• Grew National Collegiate Team accounts by 110% in 2018 -2019 • Onboard and educate national and international clients about full product solutions • Member of Blast Motion Advisory Board helping steer product and sales initiatives for future company success • Senior liaison for customer support Blast Golf to the Executive Board • Led both live and digital demonstrations for both corporate investors and potential clients • Maintain client relations and ensure successful adoption of Blast solutions • Ongoing product development through current user feedback interviews, and designed questionnaires to encourage client engagement for ongoing product development and improvements • Analyze competitor and marketplace trends to help further product design

• Create and manage PDDs (Product Definition Documents) and BOM (Bill of Material) • Manage multi-million dollar category sample needs for USA, Canada, UK, South Africa, Australia, Korea, China • Partner with Brand Marketing to bring product stories, insights, and concepts to life in consumer facing communication (includes naming and positioning of new products) • Translate technical product features and benefits into consumer-facing benefits • Administer, track, and analyze sales, SKUs, and market data for US and Global territories • Competitive intelligence - responsible for assessing and reporting on key competitors in the market • Generate content and present to various executives and sales teams for training in support 7of product launch and sales activities – presentations ranging from 20 to 200 people

• Supported the North East Region with 15 sales reps and annual sales of $75 - $80 million • Educated clients about features and benefits of new products and technologies • Communicated company programs and promotions quickly and effectively to ensure optimal customer participation • Fielded 100+ outbound and inbound client phone calls daily • Maintained and enhanced customer relationships by building trust and resolving issues promptly and completely • Communicated extensively with other departments including customer service, operations, vendors, marketing, and engineering

• Supervised and mentored a team of 10 technicians at 190+ events with sales reaching $2 million in 2012 and $2.5 million in 2013 • Achieved goal of developing 10 underperforming accounts each season, on average increasing sales by 200% from the previous year • Maintained and grew relationships with area PGA Professionals to ensure brand loyalty with TaylorMade – driving sales