Christaphor Matti: in Huntington Beach, CA

• Train over 10 new employees per year on company policies, product knowledge and sales • Provide excellent customer service by addressing consumer needs and respond to foreseeable issues immediately • Review weekly sales goal reports with team to ensure individual make their monthly sales quotas • Input all sales into the company database • Complete accurate monthly audits on store inventory of merchandise and store equipment • Update all furniture tags with new promotional deals • Maintain store layout to meet company requirements

• Attended daily meetings with team to discuss promotions and review sales • Improved Home Depot’s in-store marketing and promotions by meeting with clients for home estimates

• Met with customers and contractors to finalize and discuss work to be completed • Managed job sites to ensure order • Ordered materials for customers and employees • Assisted carpenters with their work to optimize performance and benefit employee knowledge

• Assisted customers with their home improvement questions, recommended solutions and encouraged sales • Maintain department layout to meet company requirements • Conducted workshops for garden customers of all ages to assist with product knowledge

• Monitored store’s shrink level and lowered stores overall percentage to less than 1% • Raised awareness in the store on methods to minimize theft and loss by monitoring customer purchases • Enforced company policies and assisted managers with customer concerns and complaints • Greeted customers and directed them within the store

• Met with customers and contractors to finalize and discuss work to be completed • Managed job sites to ensure order • Ordered materials for customers and employees • Assisted carpenters with their work to optimize performance and benefit employee knowledge