Christian Brown: in Vista, CA

Duties: Customer service and inside sales for an outdoor vehicle fabric company. Accomplishments: Helped increase sales over previous year by 50% and improved company reputation by using and streamlining outstanding customer service practices. Wrote SOPs for Boat Cover and Bimini Top Sales. Coordinated with warehouse to insure on time shipments and up to date inventory. Recognized for performance over the course of my first year with a raise and bonuses. Best customer service rep (out of 6) 5 months out of 13.

Provided top-notch customer service and inside sales for artisanl foods distributor. Helped increase sales over previous year by 12% using and streamlining outstanding customer service practices and reducing instances of no stock using forecasting and historicals. Improved company newsletter and website with high quality content and editing.

Purchased, stocked and distributed all linen, equipment, furniture and supplies (cleaning, laundry, office, facilities and grounds maintenance) for a 92 room hotel at half the cost paid by previous clerk by revamping contracts and instituting best practices. Under budget 6 years in a row. Provided top-notch service to guests and staff in a demanding hospitality environment. Nominated Army Lodging Employee of the Year 2005. Successfully organized renovation of hotel while continuously serving guests.