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Skate

Snow

Streetwear

Surf

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Health & Fitness

Surfing

People

Fitness & outdoor activities

Customer Care Specialist Lead

Specialist & Consultant

*	Manage all aspects/stages of the warranty claim process for wholesale and DTC customers through written and verbal communication channels
*	Utilize various application platforms to provide partner support and identify issues/solutions
*	Collaborate with cross-functional departments to improve customer and product experience
*	Create reports to identify and resolve manufacturing related issues associated with production SKU runs
*	Identify opportunities to drive process improvements and reduce any redundancies
*	Track and manage customer feedback to improve product development and experience

*	Manage all East Coast accounts with regard to sales operations processes/procedures
*	Support sales team in all aspects of client responsibilities - project management and order file oversight, ad-hoc reporting, and sales support
*	Collaborate with cross-functional departments to achieve operations and sales targets

Sales & Operations Coordinator - East Coast Account Management

*	Manage several national key accounts to ensure seamless operational processes, from initial product development to final product delivery
*	Support account managers in all facets of account responsibilities - order file and project management, data entry, ad-hoc reporting, and sales support
*	Regular interaction with cross-functional departments to achieve operations/sales goals
*	Engage in day-to-day communications with account buying teams, regarding business relations and improvement
*	Identify and minimize all chargebacks from an operational viewpoint

Sales Operations Coordinator - Key Account Management

*	Managed customer accounts for existing wholesale and distribution partners; including negotiating contract terms and agreements to maximize sales, margins, and brand awareness
*	Lead point of contact for any and all matters specific to the buyer; coordinate with cross-functional internal/external departments to create and implement strategies contributing increased rapport and revenue
*	Utilize top tier business development practices in acquiring new customers and expand existing partner product portfolios, across all sales channels (i.e. domestic, international, Ecommerce)
*	Create planning reports outlining the risks/opportunities of specific SKUs, relating to various brand categories
*	Coordinate/Collaborate with buyers and merchandisers across multiple sales channels to target trends, to maximize margins and overall sales

Inside Sales Representative; Account Management

*	Proactively manage the implementation of communications for key accounts and DTC customers by providing accurate product and service information
*	Create demand planning reports to reduce "stand still" inventory and optimize specific SKU performance
*	Resolve product and/or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
*	Continuously evaluate and identify opportunities to drive process improvements and reduce any redundancies
*	Assist Sales Department with retail buyer accounts and individual consumer product purchases
*	Generate revenue through the Warranty and Repairs Department through customer "up-selling"

Customer Service Manager (Warranty/Repairs Department & Returns Department)

Find out detailed information about Christopher Diaz, Customer Care Specialist Lead 

Christopher Diaz: Customer Care Specialist Lead

Christopher Diaz