Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

• Drives customer service for Customer Operations team by working in a team environment to ensure multiple queues are kept at a set service level agreement;
• Troubleshoot and analyze Level 1 customer issues, drive to resolution where possible and escalate unresolved issues to Level 2, Billing Account Management team.
• Perform tasks necessary to meet all deadlines and information requirements for team             performance.

Billing/Collections & Accounting Support

• Received inbound customer service/retention calls from current and future customers
• Up sold value added services and phones
• Activated direct and retail purchased phones.

Inbound Service/Sales Representative

Appointment/Lead Generation Setter for Compuware (2009-2010)
• Generated appointments through outbound calls and email correspondence
• Supported territory managers by generating high-end leads
• Researched and identified key decision makers in appropriate demographics

Channel Manager/Lead Generation – Panasonic Tough Books (2008-2009)
• Produced leads from prospective consumers through inbound calls
• Coordinated client support issues with national channel manager 
• Supported and approved authorizations within the Panasonic Sales Channel

Account Manager for Verizon Wireless (2007-2008)
• Penetrated targeted markets through outbound calls, producing high-end leads for clients
• Promoted Verizon services through “Field Force” manager

Account Manager/Channel Manager/Lead Generation

• Served as first contact point for existing and prospective consumer and business clients
• Assisted clients with business-to-business infrastructure transition to Apple products
• Solutions agent responsible for returns, credits, fraud prevention and logistics management
• Back-filled top level coaching positions as well as developed quality scores for active agents

Telesales/Sales Support

Executed California College Campus Crawl

• Generated Top company sales
• Established promotional events to promote company products
• Interfaced with company directors to determine promotional themes

Field Sales/Marketing

San Fransisco Market & South East Markets

• Established club/bar promotions to feature Sobe events
• Interfaced with various radio stations to promote Sobe products
• Identified and managed product and premium inventory needs
• Researched and identified potential sampling opportunities
• Implemented and restocked POS displays at various locations

Assistant Manager for SoBe Love Bus Tour & Adrenaline Rush Tour

Torq and Gatorade Energy Bar Launch in SF Market.

• Coordinated site layouts logistics before and during events
• Safely drove and operated 24’ Torq commercial sampling Vehicle
• Maintained and recorded event recaps
• Identified and managed product and premium inventory needs

Team Leader/Brand Ambassador

Brand Ambassador / Manager for the following in market programs:

Storm, Nescafe, Pepsi, MugRootBeer, Hawaiian Punch, Mountain Dew and Truth.com
• Managed Macy’s Valentines Day Promotion 
• Distributed premiums to consumer to promote product knowledge
• Provided management with regular status and daily analysis reports
• Held samplings at various locations
• Implemented and maintained product booths

Brand Ambassador/Manager

Find out detailed information about Christopher John Grundon,  in oceanside, CA

Christopher John Grundon: in oceanside, CA

Christopher John Grundon

American School of Aviation and Electronics

Will C. Wood High School