Christopher John Grundon: in oceanside, CA

• Drives customer service for Customer Operations team by working in a team environment to ensure multiple queues are kept at a set service level agreement; • Troubleshoot and analyze Level 1 customer issues, drive to resolution where possible and escalate unresolved issues to Level 2, Billing Account Management team. • Perform tasks necessary to meet all deadlines and information requirements for team performance.

• Received inbound customer service/retention calls from current and future customers • Up sold value added services and phones • Activated direct and retail purchased phones.

Appointment/Lead Generation Setter for Compuware (2009-2010) • Generated appointments through outbound calls and email correspondence • Supported territory managers by generating high-end leads • Researched and identified key decision makers in appropriate demographics Channel Manager/Lead Generation – Panasonic Tough Books (2008-2009) • Produced leads from prospective consumers through inbound calls • Coordinated client support issues with national channel manager • Supported and approved authorizations within the Panasonic Sales Channel Account Manager for Verizon Wireless (2007-2008) • Penetrated targeted markets through outbound calls, producing high-end leads for clients • Promoted Verizon services through “Field Force” manager

Executed California College Campus Crawl • Generated Top company sales • Established promotional events to promote company products • Interfaced with company directors to determine promotional themes

San Fransisco Market & South East Markets • Established club/bar promotions to feature Sobe events • Interfaced with various radio stations to promote Sobe products • Identified and managed product and premium inventory needs • Researched and identified potential sampling opportunities • Implemented and restocked POS displays at various locations

Torq and Gatorade Energy Bar Launch in SF Market. • Coordinated site layouts logistics before and during events • Safely drove and operated 24’ Torq commercial sampling Vehicle • Maintained and recorded event recaps • Identified and managed product and premium inventory needs

Brand Ambassador / Manager for the following in market programs: Storm, Nescafe, Pepsi, MugRootBeer, Hawaiian Punch, Mountain Dew and Truth.com • Managed Macy’s Valentines Day Promotion • Distributed premiums to consumer to promote product knowledge • Provided management with regular status and daily analysis reports • Held samplings at various locations • Implemented and maintained product booths