Outdoor

Skate

Streetwear

General Manager

Top Management

I have worked in the distribution industry for 19 years with the majority of my time spend in the footwear and apparel industry.  I have worked with start up operations and am experienced in continuous improvement and the use of lean principles.

• Responsible for daily operations of Converse U.S. Distribution comprised of 650K sq. ft housed in Ontario,to include multiple business units and multi brand/multi channel order fulfillment and storage with a total SKU count of 55k. and 8 mllion+ units.

• Manage a large scale multi million dollar budget to include line level tracking and accountability. 

• Communicate daily with Sales, Customer Service and Compliance Directors to ensure both internal and external  customer requirements are being efficiently and effectively met on a consistent basis. 

• Involved in and support  Converse’s in-house Lean program and have participated in numerous Kaizen events. 

• Participated in long term 5 year planning strategies to include analysis of both storage capacity and MHE thresholds and methodology as well as creating projected 5 year operating budgets 

• Involved in Capital expenditure submissions to include MHE upgrades, new Facilities start up and bringing Hurley Apparel distribution and E-Commerce in-house to the Converse Apparel Center. 

• Integral part of 2 new facility start ups to include site selection, MHE and racking design, process flow and T.I. build outs. 

• Manage a total of 10 Managers that subsequently managed 130 full time employees as well as up to 350 contingent workforce team members. 

• Consistently met all company Financials goals for last 9+ years 

• Expereinced in the RFP and RFQ process to include final selection for new vendors.

• Developed and internal Leadership Program and facilitated continuous employee learning and development. 

• Hands on Management approach that encourages creative problem solving, innovation and staff development 

• Work in a Manhattan WM (formerly PKMS) environment

Senior Distribution Operations Manager

Responsible for daily operations of a 650 sq. ft.Converse Distribution Center, to include multiple business units and multi brand/multi channel order fulfillment and storage with a total SKU count of 55k. 

* Management of a multimillion dollar budget to include line level tracking and accountability. 
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* Helped implement the Lean program and have participated in numerous Kaizen events. 
 

* Involved in multiple Capital expenditure submissions to include MHE upgrades, new Facilities start up and bringing Hurley Apparel distribution and E-Commerce in-house to the Converse Apparel Center. 

* Integral part of new facility startups to include site selection, MHE and racking design, process flow and T.I. build outs. 

* Manage a total of 3 Managers that subsequently managed 130 full time employees as well as up to 350 contingent workforce team members.

* Developed an internal Leadership Program and facilitated continuous employee learning and development. 

* Hands on Management approach that encourages creative problem solving, innovation and staff development 

* Converse Distribution received Nike’s Global Excellence award for our ESH program and in recognition of having 1.1 M work hours without a single recordable injury. 

* Work in a Manhattan WM (formerly PKMS) environment since Dec. 2002 and participated in design and testing phases for original implementation as well as two subsequent up-grades.

Sr. Operations Manager

Responsible for establishing and maintaining a distribution center training program, for over 500 employees over multiple locations. 

* Designed a technical training program to handle new hire and refresher training, to include all training curriculums, manuals, and job aids related to the WMS system.

* Created and maintained an employee training matrix database, and provided feedback on employees to appropriate levels of management.  Assisted in the retraining and coaching of team members. 

* Managed all specialized trainings i.e.; yearly physical inventories, system conversions, and new process implementations. 

* Increased overall productivity rates by 10% due to proper training and monitoring of employees through both hands on and classroom instruction.  

* Improved inventory accuracy levels from 73% to over 90% through development of new reporting procedures, error tracking, and accountability.

Training Manager

Manager

Instrumental in assisting with the start up of the 750 sq. ft. ToysRus facility in Ontario, CA.  Participated on the construction team and worked to establish building design, location types, MHE needs, and all aspects of the facility. 

* Managed the interviewing and hiring of over 300 associates in a 45 day time period, to include all levels of personnel. 

* Designed and developed the on-boarding and training program for new hires, and worked to bring new training manager on board and oriented to the processes and programs. 

* Spearheaded the shutdown of the facility and product movement to three Amazon.com facilities in Kentucky, Georgia and Las Vegas, prior to the holiday season.  Managed teams on site at all Amazon facilities to receive in holiday product and execute on shipment prior to Christmas.

Operations Manager

developed a comprehensive 4 week training program for new hires to include product knowledge, catalog features, hands on instructions, as well as, customer service etiquette and skills.

* Instituted tours of local manufacturing plants and monthly in house vendor seminars to promote product knowledge and increase employee participation in learning. 

* Designed a call monitoring program to insure call center agents were providing exceptional customer service and the passage of accurate product information and instruction. 

* Worked collaboratively with all departments to provide feedback and assist in the coaching and mentoring of teammate, to increase their skills sets and add value to the company.

Learning and Development Manager

Find out detailed information about Cindy Carlson, General Manager in Rancho Cucamonga, CA

Cindy Carlson: General Manager in Rancho Cucamonga, CA

Cindy Carlson