Fashion

Tech

Customer-focused, resourceful leader, creating detailed action plans and guiding teams to deliver expectation-exceeding results in fast-moving environment. Build collaborative internal and external partnerships at all levels, influencing decision makers and fostering continuous improvement mindset. Adapt quickly to shifting priorities, easily gaining skills needed to consistently achieve goals. 

Managed cross-functional teams to meet deadlines and deliver $100K to $40M projects.
•	Led change management strategy, ensuring support and buy-in from store teams on improved processes.
•	Planned and implemented $40M POS system for North America Fleet in partnership with GapTech, allowing stores to process transactions faster and with less technology failure risk. 
•	Guided project to implement continuous improvement of standard operating procedures (SOP), including new health and safety requirements for safe retailing (cash wrap, markdowns, promos, transfers).
•	Served on Health and Safety Team, responding to COVID-19-related business needs. 

Project Manager - Strategic Projects, Technology, Process Improvement

Owned event workstreams, including leadership development topics, keynote speeches, evening events, talent, interactive breakout sessions, AV needs, room set-ups, food and beverage, meeting materials, onsite staffing, travel transportation, and attendee management.
•	Planned and implemented operational activities for delivering on-budget conference for 1.7K leaders aligned with company value.
o	Organized and managed site inspections, developed and maintained program timelines, managed $6M conference budget, and planned program logistics acting as show producer. 
o	Partnered with vendor and external production company, ensuring project deliverables achieved. 

Project Manager - Global Leadership Conference

Influenced strategic long-range plans across Product Management, Store Support, and IT. Managed executive leadership communication.
•	Addressed root causes and search for continuous improvements, identifying gaps and opportunities to enhance work process, including technology management, order processing, and cashiering process.
•	Developed implementation plans, tactical communication, and training resources for high adoption in stores.
•	Facilitated solutions quickly for stores and senior leadership by identifying training needs, troubleshooting, sharing end-user feedback, and escalating technology issues, such as registers and network outages, to appropriate teams for fast resolution to minimize business impact. 

Project Manager - Technology

•	Oversaw 18 stores as acting district manager (DM) during DM’s 6-month absence.
•	Increased sales 22% 2 consecutive years while managing Top 40 Store.
•	Managed 120+ employees, including developing 8 leaders into promotion roles to support district’s talent pipeline.

Cindy Messina: in Long Beach, CA

Cindy Messina

California State University Fullerton