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Client Advocate

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Advocate on behalf of all of the sales representatives and clients in my assigned sales district.Follow cases from receipt to shipping. Maintain and manage high profile & key accounts.
Assist with the daily management of one of Clarient’s largest accounts: CTCA / Midwestern Regional.	Was instrumental in supporting the North Central Sales District achieve the highly coveted award for:Top Sales District of the Year for the year 2010 & 2011.
Previously managed one of Clarient’s largest Bone Marrow accounts: Sanford Health Fargo located in Fargo, N.D. 	Assisted the MN sales rep with setting up, maintaining, and managing one of Clarient’s largest Third Party Accounts: Minnesota Oncology. Also created and managed all of their TAT reports on a monthly basis. Set up all new clients in my assigned sales territory. 
Work closely with the Clarient MARCOM team on designing customized requisitions and LOGOS for clients. Set up and distribute confidential PathSite portal user information to clients via e-mail.
Communicate directly with the client pathologists, oncologists, and their staff on all issues.
Triage calls and email inquiries from the sales team to the internal staff.
Serve as primary liaison between sales, operations, and the Clarient medical staff.
Assess and respond to situations where standard Clarient protocol has failed and follow through with the action and steps necessary to rectify them.
Marketing Bubble Assignments Include: Created and implemented the CS Weekly newsletter as well as the Client Services Zen Room initiative, Created and Implemented the Client Satisfaction Survey and managed its distribution and collection of data.

Find out detailed information about Cindy Ostromecki, Client Advocate in Trabuco Canyon, CA

Cindy Ostromecki: Client Advocate in Trabuco Canyon, CA