Ciro Sapetto: Lead Supervisor, Front Desk in Azusa, CA

- Schedule staff as to maximize efficiency, meet budget quotas, and maintain high service standards - Management support as MOD (Manager in charge of hotel) on evenings and weekends - Routinely monitor status of Valet, Bistro, Engineering, and Housekeeping as MOD - Direct training programs for new and current employees

- Responsible for office coordination, which included: reviewing and processing requests, assigning staff, collaborating with other department management staff, and preparing reports for the Director - Conducted inventory control for housekeeping and directed deliveries accordingly

- Recognized as top enroller in 2011 3rd Qtr for enrolled guests in Starwood Preferred Guest Program - Handled reservations for large groups, including assigning room units and preparing packets

- Spearheaded Marketing and Promotions which greatly increased recognition of the firm - Set up archival system for file retrieval, maintained client relations, processed insurance claims

- Closing Supervisor, serviced guest while maintaining a welcoming environment, generated repeat sales, maintained exemplary attendance record, recognized for excellent work by management