Claudia Castano: in huntington beach, CA

• Liaison between QDIC and all software/hardware vendors. • Security officer and administrator on the current ERP software (DSD Manager, Integrasys). Microsoft 365, SharePoint. • EDI specialist, • Project manager. • Responsible for analysis and development on new projects for the company – support on current strategies. • Assist with audits (preparing schedules, providing supporting documentation, answering questions) • Understanding of all user needs - translating them to new request or modifications to our current software – user training, troubleshooting and support. • Responsible for the creation and documentation of processes and training materials. • IT support for all hardware and software and all internal users (PC’s printers, handhelds devices, phones, tablets, etc.), • Responsible for creation and maintenance on customers, products, pricing, promotion activity. • Asset Manager, responsible for audits, tracking and reconciliation for placements, pickups, returns.

IT Support - Albuquerque, NM - March 1999 to October 2004 • Responsible for Inventory, analysis and sales reconciliation, between multiple software platform. • Daily office tasks, ordering of supplies, coordinating meetings and events. • Support for all PC and all Microsoft Applications, in house developed software and accounting software (GP dynamics), also • Responsible for developing reports and interfaces for import/export - transfer daily information between accounting software and routing handheld software. • Project manager for accounting software migration, • Tech support for all our internal customers (handheld – desktop users – accounting users) • Responsible for the creation and documentation of processes and training materials. • Asset Manager, responsible for audits, tracking and reconciliation for placements, pickups, returns. Accomplishments - First Successful Migration from route software from GPS to Great Plan Dynamics, and Ross Route software, Sales reports. Central bill reporting tool developed. Skills Used - Knowledge of Access Database as integration tool, and EDI implementation Office Manager/Administrator - October 2004 to December 2010 • Responsibilities included DER for CF Heller / Cold Front distribution. • Responsible for compliance in all DOT regulations (DVIR - fuel trips – Drug Screening) – • Responsible for inventory control and reconciliation- • Responsible for Handheld Operation and Technical Support. – • Responsible for A/R collections, day to day business operations. Including building maintenance. • Responsible for HR administration, including hiring, terminations, benefits, payroll, background and drug screening for potential employees. • Responsible for sales reporting and creation of new reports according to user needs, • Daily office tasks, ordering of supplies, coordinating meetings and events. • Responsible for the creation and documentation of processes and training materials, for the office staff and daily operation. • Asset Manager, responsible for audits, tracking and reconciliation for placements, pickups, returns. Accomplishments – Passed successfully DOT Audits, implemented and maintain accurate DOT - DVIR records, accurate random selections. Special Projects Manager - December 2010 to June 2013 • Responsible for EDI (Electronic Data Interchange) set-ups, rejects, catalogs and collections • Assist with audits (preparing schedules, providing supporting documentation, answering questions) • Responsible for reconciliation and analysis month end inventory and cycle counts. • Project Manager for migration software from accounting and route distribution software. • Analysis and development on new projects for the company – support on current strategies, • Support on Crystal reports, ERP software (DSD Manager – Mas 90). • Assist with audits (preparing schedules, providing supporting documentation, answering questions) • Responsible for Data Creation (Customers), • Responsible for data integrity in accounting Software (Mas 200), Crystal Reporting, • Responsible for User Training, and support. • Tech support and help desk for internal users, Responsible for asset tracking and reporting. Responsible for the creation and documentation of processes and training materials for ERP software, and daily operation. • Asset Manager, responsible for audits, tracking and reconciliation for placements, pickups, returns. Accomplishments - Consolidation for and migration for EDI. Crystal reports development. Skills Used - Technology, organizational skills, project planning, problem solving, collections IT Systems Manager – January 2012 – November 2014 • Liaison between our company and our software/hardware vendors. • Security officer and administrator on our current DSD software (Integrasys). • Project manager (three successful migrations for our route and distribution software. • Analysis and development on new projects for the company – support on current strategies, • Support on ERP software (Mas 200 - DSD Manager) and Crystal reports. • Responsible for EDI (Electronic Data Interchange) setups, rejects, catalogs and collections. • Assist with audits (preparing schedules, providing supporting documentation, answering questions) • Understanding of user needs - translating them to new request or modifications to our current software - training to users if features already exist. • IT support for all hardware and software and all internal users (PC’s printers, handhelds devices, phones, tablets, etc.) • Responsible for the creation and documentation of processes and training materials for ERP software, and daily operation. Accomplishments - third successful migration between our accounting software Mas 90 and routing software (Route Power), to DSD Manager (Integrasys). Skills Used - Technology, organizational skills, project planning, problem solving,