Clay Creighton: Resolutionary Analyst in Fort Collins, CO

• Set customer expectations and manage those expectations successfully; • Provide guidance on product usage; • Respond to calls and e-mails from customers providing the right answer, right away; • Analyze, debug, and resolve complex issues across a variety of technical disciplines; • Accurately document issue status and communicate progress; • Travel to customer sites as needed to deliver training and assist in installations; and • Seek feature enhancement ideas directly from customers, and indirectly through their intuition based on their interactions with customers.

• Executed test cases for test projects requiring formal training in Servers, networks and development platforms. • Performed limited ad hoc product testing, with direction. • Entered detailed, accurate reports of defects found during product build testing, including required steps to reproduce the defect. • Immediately communicated critical defects and product failure information through the required channels. • Performed regression testing of new versions of products to verify fixes of previously identified defects. • Communicated any required information on project issues and progress to team members and management in a timely and professional manner.

Handled multi-thousand dollar sales in one hour with 100% accuracy. Memorized hundreds of item locations while simultaneously directing customers to correct isles.

Handled multi-hundred dollar sales in one hour with 100% accuracy. Recognized for my hard work and was given the opportunity to train new employees.

Provided great customer service for up to 100 customers per shift.