Skate

Snow

Resolutionary Analyst

Accounting & Finance

Well-rounded understanding of information technology and business administration, along with a passion for leadership and communication developed by a combination of 5+ years in customer service and IT.

•	Set customer expectations and manage those expectations successfully;
•	Provide guidance on product usage;
•	Respond to calls and e-mails from customers providing the right answer, right away;
•	Analyze, debug, and resolve complex issues across a variety of technical disciplines;
•	Accurately document issue status and communicate progress;
•	Travel to customer sites as needed to deliver training and assist in installations; and
•	Seek feature enhancement ideas directly from customers, and indirectly through their intuition based on their interactions with customers.

• Executed test cases for test projects requiring formal training in Servers, networks and development platforms.
• Performed limited ad hoc product testing, with direction.
• Entered detailed, accurate reports of defects found during product build testing, including required steps to reproduce the defect.
• Immediately communicated critical defects and product failure information through the required channels.
• Performed regression testing of new versions of products to verify fixes of previously identified defects.
• Communicated any required information on project issues and progress to team members and management in a timely and professional manner.

Software Tester / Quality Assurance

Handled multi-thousand dollar sales in one hour with 100% accuracy.
Memorized hundreds of item locations while simultaneously directing customers to correct isles.

Cashier

Handled multi-hundred dollar sales in one hour with 100% accuracy.
Recognized for my hard work and was given the opportunity to train new employees.

Cashier, Barista, Employee Trainer

Provided great customer service for up to 100 customers per shift.

Server

Find out detailed information about Clay Creighton, Resolutionary Analyst in Fort Collins, CO

Clay Creighton: Resolutionary Analyst in Fort Collins, CO

Clay Creighton

Colorado State University

Rock Canyon High School