Cliff Luckey: in Salado, TX
Cliff Luckey
Salado | United States
Skills
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Interests
Technology
Guitar
Recording
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Work experience
McLane Advanced Technologies
Executive Vice President Operations | 09/2007 - 01/2014
SOFTWARE DEVELOPMENT
- Progressed to Chief Technology Architect within one year of employment for all additional companies of McLane Advanced Technologies (MAT) including McLane Logistics Technology, McLane Global & McLane Advanced Technologies.
- Led the software design process with success supervising up to 450 developers and technology professionals in the successful delivery and maintenance of three major software applications utilized throughout the US Army.
- Directed compliance of all Software Development Life Cycle essentials with success upholding a productive working environment.
PROJECT MANAGEMENT
- Oversaw all aspects of established proposition to accomplish company-wide CMMI Level III and ISO accreditation through excellence in venture leadership, employee supervision and advanced technology expertise.
BUDGET ADMINISTRATION
- Directed and maintained a $10+ million quarterly budget.
SysInformation
Vice President of Electronic Data Services | 01/2006 - 08/2007
SYSTEM & APPLICATION DESIGN
- Maximized business operations for several nationwide law firms through success hiring and training developers and testers in the development of a redundant system and application productive in speedily processing extremely large amount of data.
OPERATIONS MANAGEMENT
- Recognized for streamlining operations and improving efficiency; launched and managed international business operations in Mysore, India. Achieved revenue growth of 50% by advancing business to 24-hour production.
CLIENT RELATIONSHIP MANAGEMENT
- Significantly improved client relations and retention, supported new client presentations and implemented new PM-driven QA systems successfully expanding annual revenue for business from $8 million to $12 million within one year period.
Velocity Credit Union
Vice President of Sales and Customer Service | 01/2002 - 01/2006
SALES GROWTH & MANAGEMENT
- Developed and directed a dedicated new sales team in achieving 150% of annual quota for four consecutive years through the design of a quality training curriculum with success coaching team on effectively promoting and selling financial services/products.
PROCESS DESIGN & IMPROVEMENTS
- Recognized for designing and implementing successful new process improvements and a top-notch system infrastructure with success supporting sales growth. Generated additional sales through the successful installation of a CRM system.
CHANGE MANAGEMENT
- Transformed major credit union from a (CU) 47-year old service orientated financial institution into a highly productive sales organization.
CUSTOMER SERVICE & SATISFACTION
- Improved customer satisfaction surveys from 50% to 98% within one year through the development of an extremely successful call center.
Micron PC
Chief Technology Officer | 01/2000 - 01/2002
VICE PRESIDENT OF ENGINEERING
* Developed three separate acquisitions with success simultaneously performing three different operations roles in LA, Seattle, Atlanta, Boise and Boca. Reported directly to CEO, former President of Dell. Managed technology and sales for each company.
Performance Highlights,
* Implemented IT strategy that played key role in the turnaround of four businesses: Hostpro, Lightrealm, Micron PC Hosting and Interland achieving extensive revenue growth within 12 months.
* Built data and network-management centers nationwide leading up to 4000 employees in five states.
Directed consolidation strategy, server relocation plan and datacenter build-out.
* Performed major role during Micron PC's emergence as world's largest hosting company:
* Administered the design of all data centers, call centers and support teams.
* Accomplished data center reputation as #1 in security with 100% uptime.
* Earned personal reputation as a design-and-support expert within th