Cody Evans: Client Solution Specialist in Tacoma, WA

• Reviews customers' performance and recommends solutions for improving conversion rate and/or market share as a trusted advisor • Responsible for incremental business growth for my assigned targeted areas. • Responsible for educating, selling and training customers on Manheim Express products and services. • Manage and know about my client's business, and needs; as primary contact for Manheim Express. (working with UCM, GMs, owners and buyers) • Consistently meet and exceed sales targets. • Understand the business KPIs • Collaborates with customer account team to identify opportunities for growth. • Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings. • Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim

• Proper sales techniques, corporate and retail account management, problem solving and conflict management. • Responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business • Understanding areas of improvement in business for better management • Coordination of vehicles for daily game plan • Gain responsibility for developing new business and maintaining current relationship • Completed inside sales and outside sales project for business and sales production • Bad Debt/ Brand Integrity lead at Sea- Tac Airport branch

• Prospect and qualify leads through cold calling; averaging 70-100 cold calls per day • Identify key aspects of a potential lead, including need, budget, time frame and decision maker • Meet and exceed regular quotas of calls and qualified lead appointments • Communicate information about calls accurately and effectively to the management and clients • Daily time management and the ability to work independently or under supervision • Manage client relationships, maintain upmost customer service at all times • N3 Peer Mentor program graduate