Cody Masson: in Riverside, CA

• Handle inbound calls and provide callers with product and service information • Make follow up calls to customers who have shown interest during initial contact • Emphasize on product features and benefit, quote prices and process sales • Maintain exceptional service and product knowledge • Manage pre-calling planning activities such as call opening, relay of product information and call closing • Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques • Analyze sales trends and competition information and tailor unique sales approach to ensure efficancy of call