Colette Scott: in Irvine, CA

• Successfully navigated line lists and maintains timelines. • Helped gather samples, mock up boxes, create mood boards and set up for customer meetings. • Provided research and development on products to showcase benefits and retain customers. • Oversaw preparation of marketing copy, images, videos, emails and other collateral. • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.

Took phone calls, organized documents and acted as a concierge. • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. • Maintained financial accuracy by collecting deposits, payments, processing changes and issuing receipts.

premium experiences. • Helped guests make reservations over the phone and in person. • Worked with Lounge Manager to resolve new business problems, improve operations and provide exceptional customer service.

restaurant procedures. • Kept track of event finances, including initial deposits and final balances. • Coordinated multiple events throughout five banquet spaces, including weddings, reunions, and corporate meetings. • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

sporting, concerts, wedding receptions, graduation parties, etc. • Named Employee of the Month multiple times. • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies. • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.