Collin Suttles: Sales & Customer Experience Lead in Durango, CO

Sales & Customer Experience Lead for an off-road engineering and custom truck camper/rooftop tent manufacturing startup ? Duties include daily management of customer records/profiles, project management, customer communications, high-end sales/invoicing, website/online store maintenance, marketing/copywriting, developing and refining automations, and analytics tracking ? Responsible for the oversight of the extensive customer lifecycle ensuring a positive overall Customer Experience by driving deliberate, disciplined design and delivery of experiences to customers and employees ? Worked closely with the Marketing and Creative departments across multiple, fast-paced, and ever-changing projects and product launches with the end goal of optimizing the end user's experience and upholding the company's core values

Customer Service Manager and Executive Assistant for the CEO of an International online health coaching business ? Customer Service Manager duties include day-to-day correspondence with all current and prospective clients through a variety of media channels including email, social media, and phone; responsible for conflict resolution, client scheduling, closing high-end sales, resolving complex technical issues, and remote management of the Customer Service Team ? Executive Assistant duties include daily management of the CEO's business and personal calendars, coordinating both virtual and live speaking events (50+ annually), and managing all business correspondence/calendars ? Other duties include digital content creation, management of social media outlets, writing copy and blog posts, providing market research and developing marketing campaigns/materials, and CRM management

? Duties include managing, developing, and leading floor staff and empowering them to achieve higher levels of customer service, organization, communication, and overall performance ? Storewide and Regional leader in membership conversion ? Strong working knowledge of both soft and hard goods across all departments and affiliated brands with direct experience with most products; familiar with industry trends and current technologies ? Trained and proficient in all store departments, shop services, and implementing REI's visual merchandising standards

? Built the business from concept to reality with a yearly average of $500k in gross receipts; sold the business in 2019 for a 500% return on investment. ? Responsible for event planning and coordination, sales/marketing, advertising, and management of the business website and social media accounts. ? Responsible for all legal and financial duties including daily record keeping and financial management, permitting, taxes, budgeting, and payroll. ? Managed a team of 8-10 employees; responsible for training, scheduling, and all daily operations including general management of the business.