Connell Railey: in Yorba Linda, CA

Co-manage Home Décor and Rugs category Analyze sales data for site wide sales and vendors Recap results of sales events and present results to team and buyers Complete and present weekly competitor analysis to team to ensure we were on trend within the industry Work with vendors and buyers to provide aspirational lifestyle images and Houzz exclusive product lines Create titles for upcoming sales events

Curate and optimize buying guides sent to Houzz subscribers bi-weekly using data analysis Review and update all ideabooks, pre- and post-publication for sold outs, inactives, editorial feedback, and sales optimization Review sales data to determine top selling products and unprofitable products and vendors Work directly with vendors and sellers to coordinate seasonal promotions that coincide with site wide sales

Train, educate and mentor sales team as team lead Provide customer service to new and existing clients Implemented and manage the sales department monthly newsletter Establish and grow existing relationships with Houzz VIP customers Participate in Management Trainee Program

Work with vendors and manufacturers to answer product questions Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues

Created and managed all social media for the company including Facebook, Instagram, and Twitter driving a 50% increase in response rate Assisted the Marketing Manager and Chief Business Development Officer with all internal and external marketing and advertising campaigns Compiled and analyzed survey results

Create and manage all social media campaigns Represent and develop customer service and client loyalty both internally and in person Provide administrative support to the CEO and President Design, edit, and print all bar-code labels and stickers Manage day-to-day operations within the warehouse