Connor O'Brien, CSM, MBA: in Sammamish, WA

• Demonstrated best practices for agile development, including but not limited to, release planning, facilitated creativity and empowerment for the development team and removing impediments that may rise during the iteration • Assisted with major transition from Waterfall to Agile • Wrote user stories and epics using collaboration with customers to ensure valued deliverables • Defined and documented existing Waterfall processes to Agile/Scrum • Managed enhancement projects which resulted in a 5-year application development KPI savings of $33.3 million • Designed, planned and coordinated technical efforts for production support & provided 24x7 support for supported systems • Collaborated with cross-functional teams to create robust project schedules and plans • Data Migration – as Scrum Master, worked with the team to create a product backlog and formulated subsequent sprints for data migration • Monitored team progress and enforced deadlines • Responsible for project planning, vendor negotiations, contracting professional services, monitoring performance, managed project activities, assessed strategic options, implemented enhancements and maintained system reliability • Formulated and defined system scope and objectives through research and fact-finding to develop or modify moderately complex systems for business partners • Coordinated SIT/UAT activities for releases • Designed and managed JIRA implementations • Developed presentations and other forms of media to present project progress to the leadership team • Drafted action plans and led meetings with department executives to review project status and proposed changes • Planned and executed the CERS Hardware migration with complete success creating a $1 million in overhead savings

• Successfully led key projects which resulted in 99.9997% system availability to customers • Collaborated with third party vendor to create project schedules and roadmaps • Delivered status reports to stakeholders for budgeting and planning purposes • Planned and executed the KANA hardware migration from windows to Unix for enterprise system for improved performance and cost saving for maintenance • Evaluated project plans and recommended adjustments based on complete review of objectives and related documents