Streetwear

Tech

Health & Fitness

Senior Manager of Customer Experience

Top Management

Experienced and highly motivated professional with an accomplishments-driven career highlighted by rapid acceleration to increasingly responsible positions in a national organization. A proven leader and manager with the ability to communicate effectively with customers and associates. Recognized as an active listener and creative problem solver with a “people first” approach, which translates into excellent customer service, increased revenue and market share, and solutions that create customer value.

•	Manage and provide thought leadership to two operations departments, Customer Experience and Student Success.
•	Cultivate a deep understanding of customer behavior and work to improve the overall experience.
•	Evolve operational KPI’s to be more insightful and actionable and lead efforts to consistently achieve aggressive targets over time.
•	Develop and implement customer engagement strategies that improve customer retention and subsequently increase lifetime value and revenue.
•	Analyze data and identify customer trends, provide recommendations, and work with other department leads to ensure proper implementation of solutions in a timely and responsible manner.
•	Create and maintain a high level of customer satisfaction by building log-term strategic relationships with internal and external stakeholders.
•	Identify the most effective ways to regularly assess NPS and maintain an adequate and steadily progressing rating.
•	Ensure global affiliate needs are identified and met with adequate guidance and resources.

Find out detailed information about Cory Parks, Senior Manager of Customer Experience in San Mateo, CA

Cory Parks: Senior Manager of Customer Experience in San Mateo, CA

Cory Parks

Northeastern University