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E-Commerce Service Representative

Other Services


Motivated professional providing 8+ Year of E commerce experience with an emphasis in the understanding the complexities	 of a positive online retail experience.	



•	Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues.
•	Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
•	Partnered on multiple projects geared to improve order automation and site usage within multiple sales channels.
•	Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
•	Manage and review product presentation on site to ensure correct categorization, images, copy, pricing
•	Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
•	Communicated with and supported sales, marketing and administrative teams.
•	Answered product questions with up-to-date knowledge of sales and store promotions.
•	Supervised and directed all merchandise and shipment processing.


•	Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
•	Recommended products and services aligned with customers' needs and preferences.
•	Oversaw receiving and stock management functions.
•	Capitalized on upsell opportunities with new and potential customers.
•	Responded to customer requests with friendly, knowledgeable service and support.
•	Verified data integrity and accuracy.
•	Responded to customer requests via telephone and email.


E-Commerce Specialist

Find out detailed information about Darlene Young, E-Commerce Service Representative in Long Beach, CA

Darlene Young: E-Commerce Service Representative in Long Beach, CA

Darlene Young

Fashion Institute of Design & merchandising

Pasadena City College