Dan Mendoza:

• Employed control and authorization over all daily management, retention, and engagement of assigned accounts. • Cultivated and fostered strong trusted advisor relationships with each assigned account while driving platform value in both an office and remote environment. • Conceptualized, developed, and executed innovative account strategies in order to streamline onboarding and platform adoption. • Ascertained, prospected, and secured new business opportunities within each assigned account. • Acquired a thorough understanding of how customers use the platform and invented solutions for making it more effective, thus increasing ROI. • Carried out the alignment of objectives with Product, Engineering, Sales and other teams with the goal of fully resolving customer issues, such as platform enhancements, and coordination of new product releases. • Operated as primary SME to heighten customer satisfaction through diligent mitigation and escalation management. • Liaised with clients to establish critical goals and KPIs as well as support the customer in achieving success criteria and company objectives. • Conveyed valuable success stories to leverage key product functionality and presented new product releases to the full client base. • Generated detailed weekly, monthly, and quarterly reports which highlighted customer success and provided ongoing recommendations for continual advancement.