Results-driven agent with career-long record of customer engagement, business development, and
management success for leading organizations


Accomplished, results-oriented Customer Success Manager highly regarded for establishing partnerships,
generating revenue, and creating innovative solutions to complex business problems. Dedicated leader with a
proven history of implementing innovative strategies to secure key accounts. Increases client retention rates by
rapidly identifying unique customer needs and establishing rapport. Organized and a keen eye for detail, with
demonstrated ability to prioritize and manage multiple campaigns simultaneously. Leverage strong communication
skills to foster long-lasting relationships with colleagues, clients, and stakeholders. Thrive in fast-paced,
collaborative and diverse environments.

SELECTED HIGHLIGHTS
•   Operated as primary SME to heighten customer satisfaction through diligent mitigation and escalation
management.
•   Conveyed valuable success stories to leverage key product functionality and presented new product
releases to the full client base.
•   Realized a substantial increase in the number of projects per client as well as multiplied the account base
and overall revenue for the automotive division by 60%.
•   Orchestrated pilot programs which received 100% customer satisfaction ratings due to meticulous attention
to detail and a collaborative, responsive communication philosophy.
•   Intensified brand awareness and sales 35% by integrating social media marketing and virtual reality
advertisements which showcased products and services.

•   Employed control and authorization over all daily management, retention, and engagement of assigned accounts.
•   Cultivated and fostered strong trusted advisor relationships with each assigned account while driving
platform value in both an office and remote environment.
•   Conceptualized, developed, and executed innovative account strategies in order to streamline
onboarding and platform adoption.
•   Ascertained, prospected, and secured new business opportunities within each assigned account.
•   Acquired a thorough understanding of how customers use the platform and invented solutions for
making it more effective, thus increasing ROI.
•   Carried out the alignment of objectives with Product, Engineering, Sales and other teams with the goal of fully resolving customer issues, such as platform enhancements, and coordination of new
product releases.


•   Operated as primary SME to heighten customer satisfaction through diligent mitigation and escalation
management.
•   Liaised with clients to establish critical goals and KPIs as well as support the customer in achieving
success criteria and company objectives.
•   Conveyed valuable success stories to leverage key product functionality and presented new product
releases to the full client base.
•   Generated detailed weekly, monthly, and quarterly reports which highlighted customer success and provided ongoing recommendations for continual advancement.

MANAGER, CUSTOMER SUCCESS

Find out detailed information about Dan Mendoza,  

Dan Mendoza:

Dan Mendoza

U.S. International University

Webster University