Dani Nelson: Group Sales Administrative Assistant in Sandy, UT

Supported sales managers with various duties such as room blocks, contract proposals, site material mailings, amenities, event space, contract checklists, Delphi activity notes, trip planning, site arrangements, transportation, etc. • Gained skills in contract review, proofreading, as well as any ad hoc tasks designated by sales managers. • Expanded proficiency in client communication in the form of lead qualification in order to promptly direct clients to the appropriate sales manager based on their meeting or leisure requirements. • Designated as point for Group Sales meeting preparation, which involved drafting meeting minutes in a succinct format on a weekly basis provided to all sales managers. • Tasked with fully training and on-boarding two new Group Sales Assistants in areas of administrative tasks, software, and Group Sales operations respective to each sales manager. • Created a host of unique welcome packages for incoming clients at the direction of the sales managers, which involved assembling marketing materials and creating amenities to drive an exclusive client experience. • Responsible for the accounting of all credit card, travel expenses, and reimbursements on a monthly basis. • Learned effective communication through telephone, e-mail, and in-person visits, which has assisted in customer service and client management across a wide range of personality types.

• Responsible for the audit of all Snowbird rental and retail operations • Fulfilled multiple forms of payment processing (ie gift card, cash, check, and credit card payments) for different profit centers throughout the resort third party vendor accounts, walk-in resort customers, and group sales. • Learned skills in problem solving and troubleshooting with various different accounting software systems • Collaborated with retail and rental managers in order to reconcile any accounting errors from front end employees. This included running reports to notify retails and rental managers of shortages and overages.

• Provided world class customer service, internally and externally, in line with Snowbird’s organizational values. With the ticket office often being the first point of touch for mountain guests, the implementation of customer service was of great importance. • Assisted season pass managers in processing and completing high volumes of season pass orders, which required attention to detail along with a high level of efficiency. • Gained in-depth product knowledge of all Snowbird pass products, which allowed greater customer service in the form of best pass recommendation and the benefits included with each. • Responsible for end of day accounting to present to season pass managers in order for them to accurately log and report all pass product sales to senior management.

Provided customer service in line with Ski N' See's organizational values; leaving each guest feeling as part of the Ski N' See family. Gained in depth product knowledge to best fit the needs of each customer. Gained in depth knowledge of rental fitting and properly preparing their rentals in a high efficiency manor. Learned basic shop tech skills and assisted with shop work as required by work load.