Daniel Maxon: Desktop Support Technician in Elmhurst, IL

-Problem solve technical issues across networks, desktops, and vehicle devices. -Utilize technical skills and abilities to repair and optimize workstations. -Provide customer service to ensure comfort and confidence with technology updates for day to day use. -Communicate and determine the needs of clients to resolve difficulties and remedy any conflict or need with respect to information technology support. -Attend to detail, ensuring consistent and effective work across multiple clients, while giving consideration to individual client needs when appropriate. -Educate and empower clients to ensure efficient utilization of workplace technology.

-Managed employee assignments to ensure timely completion of tasks across the event timeline. -Organized distribution of vendor, sponsor, and directional signs. -Vetted potential vendors. -Evaluated quality of products prior to and during events. -Planned for event-goer needs. Determined effective, responsible placement of signs for most effective and efficient usage of employee time. -Product restoration and cleaning of vendor and sponsor signs. -Problem solved in response to unexpected difficulty or conflict throughout events.

-Provided orientation, training, and mentoring for new employees across store locations. -Managed inventory for the purposes of keeping stock current. A store budget was provided by upper management, and consumer needs were accounted for during purchasing. -Formed relationships and worked with sales representatives from Saucony, Asics, Brooks, Mizuno, Newton, Yurbuds, Gu, Feetures, Balega, Amphipod, Fuel Belt, Nathan, Adidas, and Nike. -Worked one-on-one with customers to meet needs, manage any complaints, and maintain quality customer relationships.