Creative Agencies

Lifestyle

•	Unified diverse teams in order to create and execute a cohesive plan.
•	Supported a team of sales and customer care agents in their specific roles.
•	Provided real-time feedback and encouragement to sales and customer care agents to help them efficiently achieve their performance expectations. 
•	Set and track personal and departmental goals.
•	Provided coaching, advice and guidance based on quality reviews, and delivers performance feedback to agents.
•	Mentored newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal training.
•	Took inbound customer calls or handling customer emails in periods of excessive call volume.
•	Maintained a comprehensive working knowledge of polices, procedure, and benefits across all Progrexion programs.
•	Motivated agents to achieve high performance.
•	Conducted quality review of agent’s performance to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
•	Audited agents inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures.
•	Verified that agents are providing up-to-date information, following current processes, and communicating effectively to callers.
•	Written and Verbal warnings when procedures and processes weren’t followed.  Terminated agents when required.

Sales Development Manager

•	Verified that agents are providing up-to-date information, following current processes, and communicating effectively to callers.
•	Communicated with customers concerning unpaid balances on an inbound/outbound phone system (Avaya).
•	Assisted customers with billing issues and applied credits.  Transferred to different departments for assistance.
•	Top 15 in call center of 600.  Consistently in the call centers gold commissions club.
•	Assisted with new employee training.

Collections Specialist

•	Assisted in sales, marketing and administrative operations for Caribou Coffee shop.
•	Assisted Manager with the training of new employees. 
•	Oversaw cash intake, daily cash accounting and inventory management. 
•	Worked at Chicago festivals and other community events.

Team Lead/ Barista

Find out detailed information about Danielle Newkirk,  in West Valley City, UT

Danielle Newkirk: in West Valley City, UT

Danielle Newkirk

Columbia College Chicago

West Ottawa High School