Darvell Fields: District Manager In Training in Kew Gardens, New York

Responsibilities: * Understand and model FedEx Office values to customers and team members * Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people * Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs * Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers * Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience * Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation * Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets * Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivables, inventory reports, daily sales recaps and bank deposits * Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members * Share ideas and use Quality Improvement tools in order to improve the business

* #1 Volume Store in Long Island District, increased store sales from $2.9 million to $3.6 million gaining a total revenue $650,000 in the past fiscal year. * DRIVE sales by delivering exceptional customer service per the Operations P&P Manual. * Greet customers in a professional manner as outlined in the Operations P&P Manual. * Insure store remains clean and all displays are up to date, neat and orderly per the Operations P&P Manual. * Administer, monitor and control profitability objectives of store set forth in company budgets and forecasts. * Follow all policies and procedures per the Operations P&P Manual. * Perform proper documentation and record keeping per the Operations P&P Manual while complying with all state and federal laws. * Process all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers. * Manage inventory to ensure minimal loss of assets. * Open and close the store as required following the procedures per the Operations P&P Manual. * Maintain a professional appearance consistent with company dress code policy. * Institute visual directives needed to maintain company standards of product layout and sales floor organization. * Performs work of subordinates, as needed. * Support and adhere to all company policies, procedures, and guidelines. * Communicate with employees at all levels of the company. * Other duties as assigned. * Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Supervise store employees through planning, training, assigning, and directing their sales functions and day to day tasks. * Appraise subordinates on positive performance and administer formal performance evaluations. * Prepare employee work schedules and provide for proper store coverage at all times. * Recruit, select, develop, and train store personnel on proper store operations and procedures.

*Drive sales by delivering exceptional customer service per the Operations P&P Manual. *Successfully complete the DMIT Training Program to enhance core skill set (i.e.: recruiting, developing, coaching, leading and training). *Train store personnel on standard operating procedures as well as State and Federal laws and regulations. *Communicate consistently with store personnel to insure understanding and compliance with standard operating procedures. *Act as the liaison between the District Sales Manager and the stores under the DMIT's direction. *Take appropriate actions to insure each store maximizes sales, minimizes asset loss, and conforms to budgetary requirements. *Extensive travel (up to 90%) from store-to-store, within a given geographic area *Perform work of subordinates as needed. *Support and adhere to all company policies, procedures, and guidelines. *Communicate with employees at all levels of the company. *Ability and willingness to travel overnight for training and/or business meetings. *Ability to work varying days and hours, based on business needs. *Ability to maintain an excellent attendance record. Other duties as assigned. *Carry out supervisory responsibilities in accordance with LIDS policies, procedures, and applicable laws. *Supervise Store Managers through planning, assigning, and directing their overall functions. *Appraise subordinates on positive performance and assist with formal performance evaluations. *Recruit, select, develop, and train store personnel on proper store operations and procedures. *Administer the progressive steps of discipline to include verbal and written warnings. In addition, the DMIT carries out employment terminations following approval from Human Resources and DSM. *Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.

#1 Volume Store in Long Island District, increased store sales from $1.5 million to $1.8 million gaining a total revenue $200,000 in the past fiscal year. *DRIVE sales by delivering exceptional customer service per the Operations P&P Manual. * Greet customers in a professional manner as outlined in the Operations P&P Manual. * Insure store remains clean and all displays are up to date, neat and orderly per the Operations P&P Manual. * Administer, monitor and control profitability objectives of store set forth in company budgets and forecasts. * Follow all policies and procedures per the Operations P&P Manual. * Perform proper documentation and record keeping per the Operations P&P Manual while complying with all state and federal laws. * Process all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers. * Manage inventory to ensure minimal loss of assets. * Open and close the store as required following the procedures per the Operations P&P Manual. * Maintain a professional appearance consistent with company dress code policy. * Institute visual directives needed to maintain company standards of product layout and sales floor organization. * Performs work of subordinates, as needed. * Support and adhere to all company policies, procedures, and guidelines. * Communicate with employees at all levels of the company. * Other duties as assigned. * Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Supervise store employees through planning, training, assigning, and directing their sales functions and day to day tasks. * Appraise subordinates on positive performance and administer formal performance evaluations. * Prepare employee work schedules and provide for proper store coverage at all times. * Recruit, select, develop, and train store personnel on proper store operations and procedures.

* Explain product features and benefits, as well as technical specifications, to customers. * Reinforce the importance of comfort and service by professionally fitting every customer with the proper footwear. * Build and maintain strong major account business-to-business relationships. * Motivate the store sales team to reach and exceed sales goals. * Achieve overall sales and financial goals of the store with direct profit and loss responsibility in each store. * Ensure that every customer receives the highest level of customer service. * Responsible for effective management of inventory and company operating systems. * Support Loss Prevention efforts in each store. * Maintain and promote merchandising standards in the store. * Execute monthly store objectives and implement promotional initiatives. * Drive business at the store level coaching merchandising and selling skills.

Assisted Management with end of day cash register count for end of day deposit * Work with store manager to analyze product sales performance and inventory needs * Ensure that sales associates are developing and maintaining long-term clients through the effective use of customer service * Work with the store manager to develop an action plan to correct negative trends and achieve store goals * Work with the store manager to organize regular store meetings to communicate store expectations and priorities to the entire store team * Participate in the recruiting, training, supervising, and scheduling of all store associates * Correspondence expedite vendors returns, follow-up on orders * General paperwork for phone orders and other daily multitask * Familiarity with processing credit card transactions * Prepared material for mailing including: Addressing, Stuffing envelopes and making labels * Manage time schedule for employees * Trained new employees to operate computerized cash register * Answered telephones for orders and customer care * Overlook all employee progression in the work place * Assisted Management with Inventory

* DRIVE sales by delivering exceptional customer service per the Operations P&P Manual. * Greet customers in a professional manner as outlined in the Operations P&P Manual. * Insure store remains clean and all displays are up to date, neat and orderly per the Operations P&P Manual. * Administer, monitor and control profitability objectives of store set forth in company budgets and forecasts. * Follow all policies and procedures per the Operations P&P Manual. * Perform proper documentation and record keeping per the Operations P&P Manual while complying with all state and federal laws. * Process all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers. * Manage inventory to ensure minimal loss of assets. * Open and close the store as required following the procedures per the Operations P&P Manual. * Maintain a professional appearance consistent with company dress code policy. * Institute visual directives needed to maintain company standards of product layout and sales floor organization. * Performs work of subordinates, as needed. * Support and adhere to all company policies, procedures, and guidelines. * Communicate with employees at all levels of the company. * Other duties as assigned. * Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Supervise store employees through planning, training, assigning, and directing their sales functions and day to day tasks. * Appraise subordinates on positive performance and administer formal performance evaluations. * Prepare employee work schedules and provide for proper store coverage at all times. * Recruit, select, develop, and train store personnel on proper store operations and procedures. * Complete the Operations P&P Manual with all new store employees to include proper review, signing and dating of appropriate materials. * Administers the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources. * Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.

* DRIVE sales by delivering exceptional customer service per the Operations P&P Manual. * Greet customers in a professional manner as outlined in the Operations P&P Manual. * Insure store remains clean and all displays are up to date, neat and orderly per the Operations P&P Manual. * Administer, monitor and control profitability objectives of store set forth in company budgets and forecasts. * Follow all policies and procedures per the Operations P&P Manual. * Perform proper documentation and record keeping per the Operations P&P Manual while complying with all state and federal laws. * Process all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers. * Manage inventory to ensure minimal loss of assets. * Open and close the store as required following the procedures per the Operations P&P Manual. * Maintain a professional appearance consistent with company dress code policy. * Institute visual directives needed to maintain company standards of product layout and sales floor organization. * Performs work of subordinates, as needed. * Support and adhere to all company policies, procedures, and guidelines. * Communicate with employees at all levels of the company. * Other duties as assigned. * Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Supervise store employees through planning, training, assigning, and directing their sales functions and day to day tasks. * Appraise subordinates on positive performance and administer formal performance evaluations. * Prepare employee work schedules and provide for proper store coverage at all times. * Recruit, select, develop, and train store personnel on proper store operations and procedures. * Complete the Operations P&P Manual with all new store employees to include proper review, signing and dating of appropriate materials. * Administers the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources. * Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.