David Bruno: Lead Customer Service and Sales in Colorado Springs, CA
David Bruno
Lead Customer Service and Sales
Colorado Springs | United States
Skills
No information
Interests
Mtb
Gravel
Stand-up
I have a wide range of interests from audio production and guitar to adventure road trips and off grid gear. a key element in my outdoor interests is two wheels. road
And bmx bikes are a central theme to my life.
Audiophilia
Industries
Music
Outdoor
Work experience
ElliptiGO Inc.
Inside Sales & Customer Service | 06/2020 - Current
ElliptiGO Inc. is the leading developer of elliptical bicycles. The elliptical bicycle is a new outdoor exercise device that combines elements of the elliptical trainer and the bicycle to deliver a running-like experience without the impact. Named the 6th most innovative company in fitness, behind Nike and Zumba and ahead of CrossFit and Strava.
- Fully integrated into Oracle ERM software
- Average 80.52% first contact resolution rate
- Average 1000+ new customer service case assignments per month
- Response to both customer sales & basic service/function inquiries via chat, email, and phone
- Complete the transaction process for sales, refund, credit, finance program, and deposits.
- Comprehension of time and project management while working in a fully remote structure.
Union Beer Distributors
On Premise Sales Representative | 11/2019 - 05/2020
On-premise Sales Representative handling direct to business sales of an extensive portfolio of craft beer, cider, wine, and liquor in the Upper East Side of Manhattan. I have a proven success showing a 4% trend of revenue increase compared to previous years on the route. My duties also included account management and AR for over 150 unique accounts within the territory.
Whisknladle Hospitality
Bar Supervisor | 01/2019 - 10/2019
Greater San Diego Area
Part of the opening team to establish the process, guidelines, and function of the bar supervisory team. Responsible for daily cash reconciliation, account
balancing, and closure of venue.
Prepkitchen (Previously WhiskNLadle Hospitality)
less than a year
General Manager
2018 - 2018 (less than a year)
San Diego, California, United States
Showed a positive revenue increase within the first quarter. I was responsible for new ownership transitional period which included new staff hiring, training, and scheduling in addition to implementing new processes and guidelines, AR,
HR, & daily reporting.
Assistant General Manager
2018 - 2018 (less than a year)
Del Mar, California
Waypoint Public
Whisknladle Hospitality
Corporate Trainer | 01/2019 - 10/2019
Greater San Diego Area
Helped to facilitate onboarding, process establishment, menu education, and training for full-service restaurant opening of a 500+ capacity venue.