Bike

Outdoor

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Health & Fitness

Senior operations leader with 20+ years helping high-growth and established shippers achieve outstanding service and cost performance through omni-channel fulfillment / distribution, service operations, and technology.  Experience leading teams through growth and change with a bias for action and cross-functional collaboration.

Executive owner of the FLEXE operator network with over 1300 3PL operators in the U.S. and Canada.  Managed and coached a team accountable for warehouse operator engagement, bringing deals to market, and facilitating pricing and contracting negotiations for solutions including multi-node D2C Fulfillment, Retail Replenishment, FBA Replenishment, and Bulk Distribution.  Led field engagements with strategic clients and operators to assess site & operator fitness.  Process SME partnered internally with Sales Operations (via SalesForce) and Product Development (via FLEXE’s Cloud WMS) to develop scalable sales and warehouse execution tools to enable greater speed-to-market and warehouse performance.

Vice President, Supply Side Development

D2C Distribution & Customer Service leader, accountable for FC and Call Center service cost, quality, and growth.  Led a team including two unit directors and 220 associates.  Sponsor and Senior PM overseeing Fulfillment Center transformation inclusive of material handling / conveyance; and WMS redesign, deployment, & training.  Delivered a 20% reduction in variable cost and 30% lift in daily throughput.  Expanded the Call Center as a service and sales driver, improving service and delivering a net 15% lift in gross revenue.  Partner to outbound parcel negotiations.  

Head of Customer Service and Distribution

Customer Experience champion for the online business, partnered with cross-functional leadership to deliver improvements through Order Fulfillment, Service, and Store operations.  Budget and program accountability for Call Center, Fulfillment, and Outbound Transportation, supporting 5.5M annual packages / $45M annual outbound transportation budget.  Influenced a shift from cost-management to service investment to maintain competitive positioning amid the growth of fast-fashion/pure-play ecommerce competitors.  Drove reductions in total time-to-ship by 20% and investments in outbound transit-time reductions, resulting in stronger service-related NPS and customer cohort repurchase rates.  Partnered with Stores team to optimize ship-from-store operations while maintaining store in-stock positions.   

Ecommerce Operations Director

Led in a strategic, sales, and operational capacity for this high-growth online retail technology startup.  Managed activities related to client onboarding, forecasting, project management, and ongoing client services; and ensured a consistent feedback loop between client services and product development.  Collaborated with the product team on future development strategy, opportunities, and gaps.  Acted as the primary sales engineer, relying on my background in online marketing to assess and match Sidecar solutions to the needs and opportunities within a prospect’s business.  

Operations Director

Online Marketing arm for Eastern Mountain Sports and B&H Photo, with ownership & accountability of revenue planning, budgeting,  vendor selection & portfolio management inclusive of SEM/SEO, Email Marketing, Remarketing, & Comparison Shopping.   Implemented cost and performance accountability standards focused on KPI’s tied to sales, cost efficiency, customer acquisition, and margin goals.  Consistently delivered results over plan, often in excess of 50% of total online revenue.  Trusted partner to the C-Suite, providing thought leadership and strategic perspectives on future website development, channel opportunities, and the competitive landscape.  

General Manager, Online Marketing Director

Facility leader overseeing the development of material handling systems, technology, process, and talent to support consistent 100% YoY growth in outbound order volume, category expansion, and SKU proliferation.  Led and developed a team of managers who oversaw up to 350 full and part-time associates at peak.  Reduced shipping work-in-process 50% resulting in 30% order cycle time improvements.  Senior PM leading the WMS RFP, selection, and implementation of HighJump software.  

Senior Operations Director

Managed the performance of the company’s third-party fulfillment operations with full cost and performance accountability.  Owned capital budgeting and strategic decisions pertaining to the company’s long-term fulfillment plans and laid the groundwork for future capacity.  Led RFP, selection, and orchestrated warehouse move from Washington State to Kentucky – on time with no service disruptions.

Logistics Director 

Managed inbound dock activity and ongoing process improvement projects.  Oversaw the direct marketing program for the Southeast Region, including prospecting, catalog distribution, and incoming order processing.  Developed leadership and critical thinking skills, and a unique perspective on employee retention programs and their impact on company longevity and profitability.    

Marketing and Operations Management (Management Training Program)

Find out detailed information about David Galgon,  in Seattle, WA

David Galgon: in Seattle, WA

David Galgon