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Mountain bike races

Customer Service Specialist

Customer Service & Support

I have extensive experience in Sporting Goods and multiple roles including sales, operations, logistics, and technical support. My goal is to provide superior results for both internal and external customers. A key component of my work ethic is to provide communication that is honest, accurate, and respectful to colleagues and customers.

Process orders, order entry in MAS 200 system and SPS Commerce for EDI. Enter and pull sample orders, Email communication with brokers for order status and tracking information. Research shortage / damaged shipments and provide supporting documents for disposition.

Part time weekend ski coach for Winter Park Competition Department, Development children’s ski program. Helping skiers develop confidence and learning skills that they can use for the rest of their lives. Preparing them to move into advanced programs to continue in either Alpine Race, Freestyle or All Terrain.

Development Ski Coach

Receive and process phone and e-mail requests for technical support, parts, RMAs, and new sales related to systems. When technical support is requested, I define, diagnose, and resolve the issue rapidly and completely. Provide sales support including verifying pricing and marketing program for order entry in Syspro ERP, providing a confirmation, and scheduling a ship date. Requests for parts and RMAs require identification of exact parts by breakdown of system. RMAs include serial number verification and purchase date for warranty items. Sales inquiry includes defining customer requirements to determine which system would be best for the potential sale, providing pricing, and collecting contact details for future follow up.

Customer Service Rep

Received orders e-mail, fax, phone and walk-ins. Processed existing items and fulfilled orders. For first time items, gathered art work, dimensions, application of product, estimated price of product and services, provided quote sheets to current and new customers. Communicated with Prepress and Production departments concerning art work, design, layout, and material lead times; extracted information from ERP system (Syteline) into Excel spreadsheets to follow orders all the way through to shipping due date for on-time-delivery.

Managed national account orders by tracking on a daily basis to insure that factory production and delivery stayed on schedule for on-time delivery to customers. Communicated with buyers via e-mail and phone for issues from price and terms to possible shipping extension. Worked with Finance on charge back issues from vendors, issued credit memos, ordered samples for buyers to review. Reported to Operations Manager and worked closely with Vice President of Sales and Sales Managers. Estimated and reported shipping numbers weekly for metrics reports to Vice President of Operations and Finance.

National Accounts Rep

Processed orders, communicated with customers, scheduled and planned with sourcing department, provided customs documents to factories in Korea and China.

OEM Account Rep

Managed Key Accounts, received and entered orders, verified pricing and terms. Worked with sales reps, called on house accounts to sell and recommend products, attended trade shows to show and sell products. Special projects included set up and display of sunglasses for 200-store chain, as well as design and set up of a sunglass concept store in Aspen, CO.

Customer Service and Key Accounts Rep

San Marco Ski Boot service and repair.  Customer Service provided for parts and technical questions.
Distribution-shipping and receiving, inventory cycle counts, annual inventory provided to auditors. 

Service Manager

Find out detailed information about David Kaplan, Customer Service Specialist in Lakewood, CO

David Kaplan: Customer Service Specialist in Lakewood, CO

David Kaplan

Barnes Business College

Red Rocks Community College