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Key Account Sales Rep

Marketing & Sales

• Extensive background and knowledge of apparel wholesale industry, specifically in action/outdoor sports.
• Strong organizational skills across a wide range of experience, including wholesale apparel sales and
operations, account management, credit risk/analysis, collections, and chargeback resolution.
• Excellent cross communication and collaboration skills; able to learn and adapt quickly.

Responsible for the timely collection of accounts receivables for over 2400 accounts ranging from specialty
stores to national chain retailers including Nordstrom, Ross, Dicks Sporting Goods, REI, and Bloomingdales.
•   Review weekly credit hold report and collaborate with sales team for order releases.
•   Provide credit support for 48 outside sales representatives and resolve credit issues for assigned accounts.
•   Process all credit memos, RA's and batch updates to ensure accurate account standing.
•   Perform risk analysis, customer master maintenance, account reconciliation, and chargeback resolution.
•   Work with 3PL regarding chargebacks, RA's, refusals, and any shipping errors.

Senior Credit Representative

•   Managed sales, fulfillment, and customer service for over 250 domestic specialty accounts.
•   Provided sales support for all domestic sales representatives, accounts, leadership and executive
management.
•   Monitored and maintained US order file and resolved any issues regarding orders, shipping, and inventory in a timely manner.
•   Ran daily allocation reports, weekly aging reports, and processed all RA's, invoices, and credit memos.
•   Maintained customer master file of all records including billing/credit information, shipping addresses,
shipping guidelines and contact lists.

US Specialty Accounts Manager

•   Worked closely with 12 sales representatives across 6 territories that totaled over 30M in revenue to provide sales support to assigned accounts, sales reps, and management.
•   Managed order file for assigned territories to ensure the maximum fulfillment of booked dollars.
•   Researched and solved any credit, inventory, and inquiries regarding sales orders and shipments.
•   Processed all RAs, new accounts, order adjustments, as well as prebook and at once order entry.
•   Assisted Key Account Managers with order entry including Ross, Marshalls, TJ Maxx, and Amazon.
•   Managed EDI account Zappos and handled all warranty related issues for US and Canada.

Sales Support Representative

Find out detailed information about Dean Ho, Key Account Sales Rep in San Juan Capistrano, CA

Dean Ho: Key Account Sales Rep in San Juan Capistrano, CA

Dean Ho

California State University